I empathize and sympathize with you. Most MSC's can bend a rule a little bit if you are a good shopper.
I find Bestmark is unforgiving and rarely accept shops from them because of their low pay.
One time I had to upload a receipt, but it just would not be accepted. I emailed tech support and faxed the receipt. Next thing I know is that I was past my deadline and I did not get paid, so I no longer shop for them. (I tried phoning, but this was after hours - I live in California)
As an experienced shopper for over 35 years, there are dozens of good MSC's out there. I am glad that we as shoppers have a forum to let us know about an MSC before we get into trouble.
ArizonaShopper Wrote:
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> Well, I have been doing mystery shopping for
> nearly a year now and I got my first stiff. I
> repect rules and if someone agrees to the rules
> then they should play by the rules. At the same
> time, good business practices demand that there be
> fair play even if it means bending a rule
> occassionally...occassionally being the key word
> here.
>
> I did a shop for Best Mark, I got a check for the
> "wrong" amount in the mail. I looked at the
> payment history on thier site and it popped up
> that there was a $4.00 dock against the shop. I
> immediately emailed the correct person, and
> queried it.
>
> I got a phone call from some guy that said my shop
> had been late by two hours. I told him I would
> not dispute that (how am I going to prove
> otherwise?) but that I also would not do any
> further shops for them. I explained my reasoning,
> that I had done many many shops for them, they
> were always good reports, and that if in fact I
> was late one time, and they were not able to bend
> the rules for a good, reliable shopper, then I
> would not work for them any longer. He said fine,
> I can take you off our list (I went in and checked
> adn he must have removed me right then!)
>
> What I didn't tell him is that I will be taking 4
> other shoppers with me. I hope losing 5 shoppers
> is worth their 4 dollars!
>
> No fuss, just no shopping for them....no problem,
> there are many other shops who pay better, and I
> have been doing this long enough now to know
> that.
>
> Will welcome all comments from my brother and
> sister shoppers.