Often we come on the board to vent about our frustrating experiences with MSCs and how we sometimes feel unvalued. But we also come here to tell of our good experiences and I wanted to contribute to that as well.
Recently, I completed a shop for Second-To-None three days before going out of town. On the fourth day I received a clarification email asking me to reply in 12 hours. I received another email after the first one asking me again to respond to the first clarification email. Because I was traveling, I didn't reply to either. When I had an opportunity to review my emails I saw both emails, plus an email notifying me that my shop was rejected. I contacted the scheduler to explain that I purposely completed the shop three days prior to traveling in the event there were clarification questions. I also apologized for not responding in time to the emails and provided the answer to the question. The next day I received an email stating that my shop was accepted!
Edited 1 time(s). Last edit at 03/21/2012 11:37PM by HaveARayDay.
Recently, I completed a shop for Second-To-None three days before going out of town. On the fourth day I received a clarification email asking me to reply in 12 hours. I received another email after the first one asking me again to respond to the first clarification email. Because I was traveling, I didn't reply to either. When I had an opportunity to review my emails I saw both emails, plus an email notifying me that my shop was rejected. I contacted the scheduler to explain that I purposely completed the shop three days prior to traveling in the event there were clarification questions. I also apologized for not responding in time to the emails and provided the answer to the question. The next day I received an email stating that my shop was accepted!
Sincerely,
H.A.R.D. at work
H.A.R.D. at work
Edited 1 time(s). Last edit at 03/21/2012 11:37PM by HaveARayDay.
also. Their site, for at least some clients, now allows the shopper to change the shop date, without requesting it from the scheduler. After all these years of not being able to do that, communication to their shopper base would have been welcome and helpful.