I did not see this addressed anywhere and I wanted to post this to keep ya'll from making the same mistake I made. I've done 14 shops for EPMS over the past year and I felt I was pretty comfortable with the instructions. . .I did not get paid for the last one because they claim I didn't follow the "special instructions" as far as stating how I learned about the community. I realize in their instructions, it reads "you can say you heard about the community from a friend or an apartment book" unless the "special instructions" state otherwise. They said I was supposed to have said I learned about it in a particular apartment guide. I have a shop this week, I did not see any "special instructions" so I called to make sure I wasn't missing anything. She told me next to the phone number it reads "bing.com". That is where I'm supposed to say I learned of the community. I have no idea what "bing.com" is and neither did the EPMS rep. I just spoke with. Nowhere else in the information/instructions for this shop is "bing.com" mentioned. I find it VERY FRUSTRATING that when we fill out the forms, we have to address the same issues over and over (i.e how did you learn of the agent's name?), yet they are so ambiguous with their "special instructions". Anyway, as I wrote, I hope noone else makes this mistake and loses time & money.