MSI

It is bad enough that they pay only $4 for a FF dessert type shop but now they want a picture of the cashier.


Any thoughts

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

You know , I'm OK with taking photos of my plate, buffet counters, a salsa bar, cash register, menu, store front, or specific inanimate objects, but I draw the line at photgraphing the employees.
Holy Moses! I am reminded of the shop from another company I did not accept because they wanted a picture of the cashier. It is such a ridiculous requirement. Might as well put a sign on your forehead that you are a mystery shopper.

Maybe if such assignments do not get any takers, the company will wake up. Oh, but when I told my scheduler (for airport shops which I did not want to accept), she said the other shoppers did not find it difficult. They found it easy enough when they use smartphones.

Edited 1 time(s). Last edit at 08/07/2012 05:44PM by risinghorizon.
I am not even sure it is legal but it does not matter as it is an easy way to be discovered.
I take pictures of menus but always make sure there are no faces in them.
How pissed would you be if some stranger was taking pictures of you at work? Sounds pretty shady to me!
That is Trend Source for you. I wouldn't do the shop for 4 dollars if I got a dozen buns.
I had a cashier get really upset and run to her manager when she thought I was taking her picture. I was actually taking pictures of the menu board. That is walking a very thin line.
There is no way I would ever do that just thinking of the reaction I would personally have if someone did that to me.
I felt bad when it happened. It was a young girl. Luckily the manager knew why I was there. I spoke to the girl and I let her look at my camera to see I did not take a picture of her or any other person. My camera was just taking pictures of the menu boards.
I wouldn't do it. I think it's kind of rude to take someone's picture without their permission.
I took a pic of the outside of a restaurant and both on either side, and was chased by security saying I need approval....I think it unlegal to snap a pic without permission, no, not for me. I'd be put out if somone did that to me.
OH the nerve of it all.....

Live consciously....
It's not illegal to take pictures of people without their knowledge or permission. This has come up before. Now if you use the picture in an illegal fashion then it might result in a legal problem but just taking a picture is not illegal. All those celebrities would love for it to be illegal but it's not.

Liz
Isn't that all based on a reasonable expectation of privacy? Photos in a locker room are illegal, photos in a public place are legal. I would also think the only thing a business could do was kick you off private property. It wouldn't stop you from taking a photo from across the street.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
It might be legal in the USA but what about in Canada? Anyone know?

Edited 1 time(s). Last edit at 08/08/2012 01:53AM by Steve Brunnel.
Different states have different laws, I know CA has different laws regarding 2 party taping. Taking a pic of a worker while doing a job just doesn't sound right, they have cameras to identify, and we have names and descriptions, what next?

Live consciously....
I didn't say it wasn't creepy, just not illegalsmiling smiley

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Legal or illegal, until I am getting paid $20 million dollars for starring in a feature film, I would not be happy if someone flashed a camera in my face while I was working. For that reason, I don't accept those shops, but that should not deter anyone who is comfortable doing it as long as it is legal. I think it is ultimately a matter of the shopper's comfort level. I have a hard time doing revealed shops, even with the authorization letter. I am quite sheepish on these types of shops but bold as a bull on others...go figure.
amie, makes sense to me. I have no problem with a video shop and yet get terrible stage fright before a recorded phone call.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
OH MY hope I never even see a shop that asks for that! and in some cases that could and is considered stalking.....
ummmmmmm tell her to say cheese, and warn her if she has something in her teeth?? I've never done one of those, and not sure I would want to! Most of the shops I do have employees ducking behind shelves to avoid my camera!

Robin

Silver certified, I shop in Cities in NM and TX that no one has ever heard of.
Steve Brunnel Wrote:
-------------------------------------------------------
> It is bad enough that they pay only $4 for a FF
> dessert type shop but now they want a picture of
> the cashier.
>
>
> Any thoughts

Run far away. Do not touch the shop!

This is not the shop that os offered by the one female name starting with an R. I do not see that shop offered any more. This is the one that is two words starting with a D.

I have bought countless numbers of Ice cream treats in my lifetime but never have I been interested in asking the person who served me what his or her name was.

This company not only wants a picture but also wants the shopper to ask for the server’s name. If you do not get the server's name the shop is INVALID! I do not put my reimbursement for a shop in the hands of the subject I am evaluating, especially if it is creepy!

I can tell by the look of disgust on the server's face that both the server and I find it a little creepy to ask for a name. I can not say, “ I am a mystery shopper and I need it or the shop is invalid.”

What is racing through my head is "Hey girly can you give me your name. I am much older than you are and no one ever asks you for your name unless they are trying to get you into trouble with your boss or trying to pick you up. I feel absolutely creepy and I know you feel the same way by the look on your face.
If I were your age you might be flattered but again, I feel creepy. Asking for the person's name SCREAMS MYSTERY SHOPPER OR PERVERT IN THE HOUSE!

I did these shops for $4 and the cost for reimbursement. $4 will not buy you a treat unless you, a grown person, ask for a kiddy cone. The scenario requires you to get a sundae or other more expensive treat if this is the shop I am thinking of.

I frequent shops like this and a free ice cream treat on a summer night when I am passing by and not making a special trip is acceptable to me. You would stop too if you saw a sign in the window, “How am I doing? Free ice cream in return for your opinion”

I did the shops as part of a route, but then they added “take a picture and ask the server for his or her name and if you do not get it the shop is invalid, again, no way!” The MSP knows they may get a free report as shoppers will turn in the report and get rejected, but the MSP will still have their work product.

There was another company that did not require that the evaluator ask for a name. They were happy with a description if the server was not wearing a nametag.
Most of the Mscs that I shop for ask and accept a description, if no name tag. Never had a problem with it on reports.
LisaSTL Wrote:
-------------------------------------------------------
> amie, makes sense to me. I have no problem with a
> video shop and yet get terrible stage fright
> before a recorded phone call.

Lisa, THANK YOU FOR SAYING THAT! I thought I was the only one who gets nervous with recorded phone calls.
That's completely true for me too cubbiecat! I video shop like I am not even wearing a camera. I know how to catch perfect shots, keep the target in the camera from waist-up more than 60% of the time, etc., etc. Now, let me do a recorded phone shop to ask about getting an oil change...you can almost hear me shaking in my boots!
amie068 Wrote:
-------------------------------------------------------
> That's completely true for me too cubbiecat! I
> video shop like I am not even wearing a camera. I
> know how to catch perfect shots, keep the target
> in the camera from waist-up more than 60% of the
> time, etc., etc. Now, let me do a recorded phone
> shop to ask about getting an oil change...you can
> almost hear me shaking in my boots!

amie & Lisa...we need a support group! LOL!
Haven't done a video shop yet, so not sure if I would be comfortable. Trying to get brave before next summer when I have three months to tackle it and get comfortable, but I am the recorded call shops make me nervous. For some reason I have to psych myself up even more for a regular non-recorded phone call than I do for a full on in person interaction with an employee. What is up with that?
I don't mind taking photographs of employees. They are employees of that company, so their expectation of privacy is based on whatever contract they agreed to with their employer. If I walked up to them and said that their employer has mandated that I photograph them, most would not hesitate to allow me to immediately do this, and any refusal would be between them and their employer.

Indeed, I do one gas station chain where I generally always try to include the employee in the audit photo of the counter. And they are almost invaribly happy to be included in the image, which surprised me at first, as I had expected they might wish to duck and run.

Also, keep in mind that today the employee is generally being photographed continually, every day, all day. As are the customers that frequent the establishment. It is neither devious or distainful when the establishment clearly says 24 hour video monitoring. Thus, customer contracts their loss of personal privacy by entering. Their choice.

In other words, if the MS client wanted to, they could simply turn in their daily video. I have actually wondered why they haven't done this yet. No more concerns over bogus MS times/dates, or misrepresentation by the employee, either.

So, one might be given a scenario for 10pm on Tues, go and do the transaction, and by the store's own live feed, they would send the feed of the transaction to the client. Maybe in the future...

Should you have some concern over public space photography issues, such as photographing a gas station from across the street, you can carry a Photographer Bill of Rights with you. There is a pdf version online.

However, I draw the line at asking for a name at an FF when no name tag is present. Its an obvious flag, and an invasion of privacy if the store (or the manager) doesn't mandate name tags as part of their contract with their employees. The image, or perferably, the description should be enough. Then, if the store doesn't know who they had working at register #2 that night, that is the store or the manager's issue, not mine.
dcubbiecat Wrote:
-------------------------------------------------------
> amie068 Wrote:
> --------------------------------------------------
> -----
> > That's completely true for me too cubbiecat! I
> > video shop like I am not even wearing a camera.
> I
> > know how to catch perfect shots, keep the
> target
> > in the camera from waist-up more than 60% of
> the
> > time, etc., etc. Now, let me do a recorded
> phone
> > shop to ask about getting an oil change...you
> can
> > almost hear me shaking in my boots!
>
> amie & Lisa...we need a support group! LOL!

Include me in that support group please. Phone shops make nervous. I always put them off to the last minute.
Sorry, only registered users may post in this forum.

Click here to login