Trendsource has a strict 12 hours or midnight of same day whichever is EALIER requirement for shop report submissions. If you submit your shops late, you get penalized with deductions on your shop fees.
I have no problem with penalty system since its clearly listed on the guidelines. Nor do I have an issue with the 12 hour requirement. It's the midnight requirement that really bothers me. I have asked for clarifications from the company before and the answer that got does not really make sense.
Here is the response btw: "The reason we have to have the data before midnight, is because we have a contract with our client that we have 48 hours to retrive all shop data. Once data is entered we have a department that checks it and most of the time, there will be discrepancies which have to be followed up with agents and it can take agents a while to respond. Once data is 48 hours old and issues have not been resolved, we are supposed to create a re-shop."
Just to be clear, I am not ranting here. If I am late on my shops and I get penalized so be it. I just have trouble how if I am doing the shop at 11pm, and cannot get the shop in by midnight, it would have catastrophic effect on the integrity of the report....
So if I perform a shop at 7am, I get my full 12 hours and if I perform my shop later than 12pm, I am being penalized for starting my shop later? So strange and confusing...