Research Services Group/Mystery Researchers

I can't name the client but I have been having trouble attaching my POV images to my reports (just for this round of shops.) I had been in contact with the Client Manager (Carla) thru e-mails. She had me send her my attachments and she uploaded them to the report for me. Three of my shops are still showing as incomplete. I e-mailed her on Wednesday but all my e-mails came back as undeliverable. This morning, I tried to e-mail the scheduler and my e-mails came back to me again.

I called the office and left a voicemail last night and this morning. Still no response. I have a contact phone number of 404-351-7854 in Atlanta, GA. Does anyone have anything different?

I think the MSC recently went thru a company name change or merger or something. I am not sure if they are having e-mail issues or what. Help if you can. Thanks.

P.S. My shops are still on my log. I have not received any past due notices or negative e-mails.

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Hi Shop2Live. We are currently having issues with our email server. We are hoping to have this resolved shortly but we were not given a time-frame of when the issue will be resolved.

Thanks,
Dina
Mystery Researchers

Mystery Researchers
Dina.Messina@MysteryResearchers.com
www.mysteryresearchers.com
(FKA: www.ResearchServicesGroup.com)

I would not worry. This is one of the most reliable and user-friendly companies in the business.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.

Hi shoppers. I apologize for our email server being down. It has been restored. We are still waiting for the emails to come through from the past day or two, but currently we can once again receive and send emails.

Feel free to email us again if needed.

Also we were told to try to use Internet Explorer if you are having issues uploading your proof of visit. See if that helps. You can also email them to us and we can attach.

Thanks,
Dina, Project Director
Mystery Researchers

Mystery Researchers
Dina.Messina@MysteryResearchers.com
www.mysteryresearchers.com
(FKA: www.ResearchServicesGroup.com)

Edited 1 time(s). Last edit at 10/26/2012 07:08PM by dinamessina.

I'm trying and trying to get an answer via email....I think something is still wrong....

Hi Nanabelle.

Our email should be fine. Please try emailing sony@mysteryresearchers.com or PM me here.

Thanks,
Dina, Project Director
Mystery Researchers

Mystery Researchers
Dina.Messina@MysteryResearchers.com
www.mysteryresearchers.com
(FKA: www.ResearchServicesGroup.com)

dinamessina Wrote:

Thanks, I PM'd you!
-------------------------------------------------------
> Hi Nanabelle.
>
> Our email should be fine. Please try emailing
> sony@mysteryresearchers.com or PM me here.
>
> Thanks,
> Dina, Project Director
> Mystery Researchers

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