niteowl Wrote:
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> Hey, it's not just MFI.
>
> Another MSC posts with EVERY shop that if we copy
> and paste we will be deactivated. When I write up
> shops, I don't copy and paste, but I do use the
> same verbiage for certain actions like receipts,
> outside lights, etc. I shouldn't have to come up
> with different ways to say, "All the lights were
> working."
>
> And they're going to fire me because I said "All
> the lights were working." on two reports? Good
> grief.
Sometimes, some parts of a report maybe alike, especially if it is the same type of shop. You may not be aware of it but they could have exactly the same wording, even if you do not copy and paste.
A few years ago, I had someone in the higher up email me. Since I knew him well as an executive of one of my favourite
MSCs, I did not mind the contact after a few months of the series of mall audits I did. These are well above average shops and I thought I was doing the reports carefully.
He said there was a small part of my summaries that look similar and he just wanted me to be aware of it. I reread my notes and sure enough, when describing how the associate explained the cards, a part did look similar. But I was not aware of it until I was told. There are times when there is just so much you can do to reword some descriptions---most especially, if you are doing a great number of them, in the wee hours of the morning. But I was grateful that he pointed it out to me. And he was very nice about it. I still continue to do a big bulk of that assignment in my area.