Tried calling numerous times throughout the day and literally everybody I was switched to was hiding behind their voice mail, including, the sales dept, must to my shock.
Had I been a prospective client trying to reach a live sales rep to sign up for ms, I would just have gone elsewhere.
They clearly have a serious aversion to telephones, in fact, they can save a $$$$$$ bundle by getting rid of them as nobody wants to be bothered answering any of them anywhere in the entire organization. You can't even reach a live receptionist either!!!
Not only have I had problems with them not answering the phone, there have also been difficulties with them answering e-mails regarding shops and shop hours etc. But by golly they do not hestitate to let you know your shop is late (which I had emailed them about and why and shop hours.)
Sorry you've been having trouble, Arch, but that's not been my experience at all. I did two shops recently, one which required some clarification, and needed to reschedule the other one. Spoke to them on the phone about rescheduling, and communicated about the other via email. There was some back and forth, all within a matter of hours.