I've had it with their blue and white client report issues myself. They are the only client I've shopped that requires photos of the location, and ironically the only one that has issues come up with every other location I do. This client needs to go elsewhere IMO. Like Marketforce or Ritter perhaps. They do the same thing for other gas companies, with extremely similar visit requirements and I've never had an issue with the other two MS companies when submitting my reports.
The last 5 I did for example, two had missing photos, but were sent 24 hours apart and I assumed they were for the same shop so I only responded to one e-mail. Then there was one that was un-revealed they are asking me to resubmit the pump photo because I accidentally didn't get the POP...um, it's kind of hard to crop photos that require a time stamp. Why even ask, just void it already. Another, a revealed shop that I explained in the comments that I paid for my gas and store purchase at the same time but the employee only rang me up for one and charged me for both. It's revealed, you would think they would take the time to see if employees are stealing money from the register. It's an obvious flag that they are not ringing up transactions. But do they go and void it? No, they say that the in store receipt is missing. Only one was accepted without incident.:::Face, palm:::
I'll admit, I know what to expect and I do expect things to go wrong somewhere. Especially since I don't do these very often. But 4/5 times? And in under 2 weeks? I'm sorry, but I'm done. I don't care that these often have a handful left over at the end of each month paying $14+, it's not worth trying anymore. That's 4 hours, $4+ and gas/mileage wasted for nothing.