I just have to publicly acknowledge the folks here for being so on top of getting answers for a complicated shop. It seemed that the forms were different than SPECIFIC directives in the guidelines. My SS project manager gave me her cell phone number and said I could text her at any time if I ran into a snag...did that twice and she got answers right away.
I went from panicking that I was going to botch something to feeling like, "Ok...I got this."
Really appreciate the support when you are "out in the field!"
I have had good experiences too when I noted to a scheduler that the reimbursement would not cover the cost of an oil change at a particular facility. The scheduler returned my e-mail at once and resolved the problem.