I work for over 50 different Mystery Shop companies but last August I became quite ill, went into the hospital on an emergency basis, and had part of my foot amputated. I was not back on the road doing Mystery Shops until January of this year. Every single one of my companies worked with me except Confero. I actually tried to call them from the hospital (I was admitted on an emergency basis and did not have my computer with me) I called directory assistance and got the number for Confero in Cary NC and when I called they said I would have to e-mail my scheduler, Celeste Borden (who handles all of the shops for one particular Grocery Store Chain) at Summit Scheduling. E-Mail is a tough thing to do when you are in pre-op on a surgery gurney.
I was dropped from them and they will not reinstate me, even through I am in the Great Smokey / Blue Ridge Mountain area where I have to travel for miles between towns, sometimes on mountainous roads and there are VERY few shoppers here. I even sent them photos of my foot when I got out. It was not as if I didn't try to reach them but when you are about to go into surgery and all you have is a cell phone and directory assistance I was lucky to even just reach Confero.
When I was "back on my feet" in January I e-mailed their C.E.O., Elaine Buxton, who did not even bother with a reply. She apparently dumped my concern off to Rob Barry, one of their hot rod account execs who apparently regards shoppers with as much concern as an anoying spam e-mail....something to be deleted.
Given that I had done over 40 shops for them in the past year with consistently good ratings, often going to places they were begging for help I regard their actions as callous and shortsighted.
Because they farm out their scheduling and lack the ability to even take a call at their Cary NC headquarters and relay an emergency concern I had to Summit Scheduling several shops for a grocery store chain (the one that pays a whopping $10 with a max $3 reimbursement) was recorderd as a flake out.
My advise....STAY AWAY from Confero! They drag their feet with one of the longest reimbursement lags in the industry. Their debutante C.E.O. is aloof and clueless, they have a very low regard for their Independent Contractors, and among Grocery Stores they have one of the worst payment / reimbursement offers compaired to other mystery shop companies offering similiar grocery store shops. There are far more ethical mystery shop companies I would rather work for (thank you MarketForce, Trendsource, BARE, Strategic Reflections, Jancyn, GfK, etc.)
Unlike all of the folks at Confero Headquarters with their full benefits package, paid healthcare and other perks I sometimes struggle to break even with high gas prices, no health insurance, and living in a very rural area where what looks like 20 miles on a map may take 45 minutes to an hour to drive. Aparently the folks over in Cary NC have never ventured beyond Asheville to see some of the rugged and remote places I visit every month.
Big Ed
Mystery shopping in the Great Smokey & Blue Ridge Mountain ranges of Southern Appalachia (GA, NC, SC, & TN)
BigEdBSA@gmail.com