So I finally broke down and took a shop for the big FF chain with Cori.
I've done many, many, many of these for MF. I've not done the Intellishop version yet. (I wonder who will win!)
On the plus side:
-This report actually worked in Safari on my Mac! That's a first for Cori and their website from circa 1998.
-The report is laid out with DI first followed by DT which is the best way to do this shop. MF reverses them but I do them DI, then DT anyway.
On the negative side:
-Each question is a new page with the question, "Were you able to complete the _____ portion of this shop?" on every page! Why in the world could then not ask that once and then either continue with that evaluation or skip to the appropriate section if not?
-Comments are required even though they're not required! At the end of each section there's a comment box with this instruction: "Please provide comments describing anything that made your experience exceptionally satisfying or dissatisfying." For the minimum number of characters it has, "0". Since the shop was just average with nothing exceptionally anything, I left it blank like I've done on many a MF report for the same client.
However, I got the dreaded, "<client name> Error" email stating, "This shop is currently on error because we have not received the drive thru comments. Please provide through email."
I detailed my rationale for not commenting and then I sent some inane comments to satisfy the requirements of the report: "I received a prompt and pleasant greeting upon arriving at the speaker. The cashier was polite and efficient. The person who handed me my order smiled and thanked me."
So, for those of you who like to do FF shops, for whom are you rooting to land this client? I'd put Cori at the top of the list if they edit the report a bit. I'd put Intellishop second.
What say you?
AndrewTX
Certifiable