Does anyone else have issues with this company? First off, they send tons of email for shops (mostly inspections) that are in the middle of nowhere, yet don't seem interested in paying PAD to cover the gas costs. I apply frequently to their emails that almost beg someone to do it, yet I don't get the shops. I instead get another 5 or 6 emails begging someone to do the shop. Do they really expect someone to travel 100 miles round trip for $12-$15? Not me. If I were already going that way, that would be different.
Enough of that. My issue with them is they refuse to honor a bonus fee that was clearly stated in an email.
I received the email for an urgent shop. The fee was raised to try to get the shop done in the last couple of days. The email stated to request PAD if it was needed, so I did. I was approved for the shop. "Wow, great!" I thought, as I was picking that shop as part of a route for another company. I only requested the additional PAD because it was still a few miles out of the way. Regardless, I then take a closer look at the shop and notice the bonus fee is not there. Instead it was just the PAD I had requested. I e-mailed them and received a response that didn't make much sense. I decided to email them again to clarify my first email to them. This was this morning before I left on my route. The entire day goes by. Of course I didn't do the shop since I could not get clarification on the fee. I then received an email late tonight stating the PAD is the extra fee. Woah, buddy, that is not what the e-mail stated. I even forwarded the e-mail to them. Does anyone have a phone number for them? I would rather talk to someone on the phone instead of messages back and forth.
Thanks!
Enough of that. My issue with them is they refuse to honor a bonus fee that was clearly stated in an email.
I received the email for an urgent shop. The fee was raised to try to get the shop done in the last couple of days. The email stated to request PAD if it was needed, so I did. I was approved for the shop. "Wow, great!" I thought, as I was picking that shop as part of a route for another company. I only requested the additional PAD because it was still a few miles out of the way. Regardless, I then take a closer look at the shop and notice the bonus fee is not there. Instead it was just the PAD I had requested. I e-mailed them and received a response that didn't make much sense. I decided to email them again to clarify my first email to them. This was this morning before I left on my route. The entire day goes by. Of course I didn't do the shop since I could not get clarification on the fee. I then received an email late tonight stating the PAD is the extra fee. Woah, buddy, that is not what the e-mail stated. I even forwarded the e-mail to them. Does anyone have a phone number for them? I would rather talk to someone on the phone instead of messages back and forth.
Thanks!