Service Evaluation Concepts

Is it just me or is their entire site, from the way they orgainze their shops and the information that goes with them, right to the form, a pain? I have a college degree, and previously worked in the computer field, yet I find this site confusing and hard to follow at times.

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I did not find the site intuitive. But in my market there is so little I am eligible for that I don't do many shops for them. I originally signed up for direct deposit with them and when I changed banks a couple of years ago I was pretty disgusted that with everybody but them I could change my direct deposit information directly on the web site. I have a mental note that if I ever accept another job from them I need to print and snail mail the direct deposit change information because on their site I can't even change it to 'send me a check'.

Not intuitive. Good way to phrase it. Not user-friendly and just damn confusing also come to mind!

I think it suffers from a "pretty" but unuseable design. What I mean is, it would not get past those who are aware of HIC issues in web design.

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“Lying in bed would be an altogether perfect and supreme experience if only one had a colored pencil long enough to draw on the ceiling."
~Gilbert K. Chesterton

I remember the first job I requested from them. I couldn't tell if I had gotten it or not and ended up emailing them to ask. It had been assigned to me but I needed a roadmap to find it.

Cyber briefcase, information library, assingment sheets, etc. What ever happened to guidelines and forms? I had to email them to figure wtf I did and if I did the right thing. They said "Oh, that is on the third page in the library, to check off n/a, then submit. Then your assingment will be moved to assignments pending review, then you can go into there after the return, which should be done in less than 10 days or no later than the end of the current month of the shop."

Huh? That was way too much to process! LOL

Haven't signed with them, not likely to unless times get much tougher. Thanks for the scoop.

I just took a healthcare assignment with SEC and am having problems that I hope one of you can tell me how to resolve. I just sent my second request email to SEC asking them but so far no response. I have until next Tuesday to resolve this issue so for the moment it isn't burning but will be by Monday.

I've made two telephone calls and would like to at least input that information but every time I try to "Enter questionnaire" it will not open. I have to assume that I am doing something wrong.

Maybe I didn't accept it properly or whatever. Can anyone help?

I agree with what I've read elsewhere that there website is archaic and really needs to have design changes done.

And where the heck is the "Eyes2EarsGateway?" I log in, I even find the BA Gallery and follow their instructions to no avail.

I took a job with them before and then flaked and now I remember why I flaked. Could be I'll get another F with them!!

516-714-0323. If you can't get a response by e-mail.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

Thx. Lisa - I thought since I had the time I'd try the email route. I do have the project manager and her phone number so if I don't get a satisfactory response by Friday, I'll start calling her.

BUT that website sucks, big time!!!

Edited 1 time(s). Last edit at 08/16/2012 12:40PM by plmccut.

Well, the solution was very simple and one I should have thought of myself. I simply needed to turn off the pop-up blocker for SEC! I knew that and felt stupid when the IT person told me to check to see if the blocker was on or off!

Beware the sporting goods store...if the employee flunks you could face a legal issue .... the government would love to know employees are willing to sell the item without ID.

Huh? I need more explanation than that.

So far all the shops I have seen here relate to healthcare.

Yes, but isn't the client the employee's boss? We do a lot that is to ensure compliance with government regulations. It is much cheaper for the employer to identify the problem using mystery shoppers than wait for the Feds to send someone to and pay fines and penalties.

Granted, I think that lots of shops should transition to video, but compliance shops are a real natural. No relying on anyone's memory, it is all there. Recently I had some new ones and while the MSC ordered a traditional shop, I took advantage of Missouri being a one-party state and used my video cam. I knew that under the circumstances there was no room for error on my part.

Yeah, but I'm still trying to figure out what a sporting goods store has to do with government regs.? Gun controls? What?

If it were a bar I could get it. Guess I'm dense!

You guessed it already.

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