I've had terrific expericences with schedulers, but not so good with editors. I don't typically communicate much with editors (no news is good news!) but with this company, multiple times my communication with the editing folks has been curt, incorrect and inappropriate.
They also have a system with uploading receipts. You have to upload the receipt AND email it in case their system does not work properly.
Evaluating and mailing packages since 1994. I am an undercover connoisseur of customer service, a master of disguise in the aisles, and a sworn enemy of subpar experiences. I blend in, observe, and report—because excellence should never be a mystery.