I did two shops for these guys in the last few days. The first one got a 10/10 with a glowing review about how wonderful it was that I put in so much detail and explained everything above and beyond what they wanted, and how I did it exactly to specifications.
The second shop, not so much. It was a specialty boutique shop. I knew the second I walked out the door that I was going to have problems, but the problems they had were not what I expected. I sent them a note saying that there was no possible way I could have spent the entire 15 minutes in the store browsing for a certain product FOR MYSELF, and not for someone else, because there was a VERY limited selection of this product for men, and the lone employee stood there the entire time staring at me until it just became uncomfortable, and I left.
So they send the shop back requesting clarification on a couple of no answers. They didn't clarify exactly what kind of clarifications they wanted, just that I answered a few questions with a 'NO' so they needed me to tell them why. So here is one of the things they wanted clarification on.
Was the back door closed? Yes or No.
My answer - No.
They wanted a clarification, so this is what I sent them.
"In the back of the store, behind the counter, there was a rectangular hole of about 79 inches high by 44 inches wide that was equipped with a device of about the same dimensions that was designed to cover this rectangular hole in the wall, however it was not actually covering this hole. There was a large gap between the edge of the hole and the device meant to cover it. This gap, really more of a space in the space behind the hole, did not change, move, alter, or close at any time while I was in the store."
I'm hoping that since my original answer wasn't enough for them, that will suffice.
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Some times you just have to turn around, give a little smile, toss the match, set the bridge ablaze, and walk away.
Silver Certified on the Carolina Coast. You want fries with that?