I don't think they really know what they're doing.
They gave me an assignment to a Blue Mexican grill and when I arrived, it had moved! They didn't know that, I had to find it. I told them about it. Several months later, they asked me if I wanted to do another shop there and they STILL gave me the old, uncorrected address! I reminded them that the address was incorrect and I had given them that information some 3 months previous.
They have a lot of typos and web site problems that make their web site unavailable when you need to get your reports in but they NEVER send out an email to let you know the site will be down for repairs so don't try to use it.
All in all, the worst company I've ever worked for in a long time. I only think they have one client but I think they'd lose that one if the burger boys ever learned what a poorly run company it was.