Intellishop grading
Warning: For Full Access Please Log In or Create an Account (Free)
Completely overlooked the fact the clients name was in the comment just a copy and past on my part. I will be more careful in the future.
Shopping Western NY, Northeast and Central PA, and parts of Ohio and West Virginia. Have car will travel anywhere if the monies right.
bg -
I'd say you got screwed on that one. Happened to me for a flooded restroom as well for another convenience store with another MSC. In that case they gigged me for timings, but the MSC had not reviewed the video themselves, and did not want my audio recording which would have proven my timings absolutely correct to the second.
Irony - in the same email that the MSC refused to overturn the disqualification of my report for bad timings, they offered me three other locations for the same client.
Double irony - The MSC lost the client at the end of the year, and as far as I can tell the client has not contracted with any other MSC.
Takeaway 1 - A valuable client is worth more than a valued shopper. I get that.
Takeaway 2 - A client that bullies an MSC into bullying a shopper may not long be a client. (Why would a client pay for something that the client won't accept? Why doesn't an MSC go down swinging for truth instead of caving in to client-denial? )
I'd say you got screwed on that one. Happened to me for a flooded restroom as well for another convenience store with another MSC. In that case they gigged me for timings, but the MSC had not reviewed the video themselves, and did not want my audio recording which would have proven my timings absolutely correct to the second.
Irony - in the same email that the MSC refused to overturn the disqualification of my report for bad timings, they offered me three other locations for the same client.
Double irony - The MSC lost the client at the end of the year, and as far as I can tell the client has not contracted with any other MSC.
Takeaway 1 - A valuable client is worth more than a valued shopper. I get that.
Takeaway 2 - A client that bullies an MSC into bullying a shopper may not long be a client. (Why would a client pay for something that the client won't accept? Why doesn't an MSC go down swinging for truth instead of caving in to client-denial? )
Well, unfortunately this was in a 2 party state so I don't have audio to give them that could prove everything except for if both cashiers had a customer or not.
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
TNshopper123,
Our "proofreader@intellishop" email is a no-reply email address--we have auto replies set up for all of those email address to let you know that no one checks those email addresses. If you have an issue with your report or grading, you need to contact your scheduler directly. Never reply to a "proofreader" email address and expect a reply because you will not get one.
TNshopper123 Wrote:
-------------------------------------------------------
> On the same day just a few hours after submitting
> the shop, I recieved an email from an address
> called "proofreader" @ intellishop stating that my
> report was being rejected due to not asking for
> assistance as per the guidlines.
>
> I responded to the email, with no response back.
>
Our "proofreader@intellishop" email is a no-reply email address--we have auto replies set up for all of those email address to let you know that no one checks those email addresses. If you have an issue with your report or grading, you need to contact your scheduler directly. Never reply to a "proofreader" email address and expect a reply because you will not get one.
TNshopper123 Wrote:
-------------------------------------------------------
> On the same day just a few hours after submitting
> the shop, I recieved an email from an address
> called "proofreader" @ intellishop stating that my
> report was being rejected due to not asking for
> assistance as per the guidlines.
>
> I responded to the email, with no response back.
>
Hey elcarve68,
We try very hard to make sure that proofing is consistent across our clients. While some clients may not be very picky about some things, other clients are extremely picky about various aspects in the reports.
In terms of sending you the report back to you after it has been finalized and after it has been edited, if we could do that, we would. However, once the report has been finalized, it then becomes in the intellectual property of the client. We do not have the authority to send it back to you.
Lastly, please do not use descriptions of race, ethnicity, age or weight because these could be determined as "offensive." Please only use height, hair color or other descriptive factors such as glasses, beards, tattoos, etc. Do not include any other factors unless we specifically ask you for them. This is listed in all of our guidelines.
elcarev68 Wrote:
-------------------------------------------------------
> Sara -
> 1) I'm glad that you addressed the "negative
> reports get disqualified" sentiment held by many
> shoppers. I have not found that to be true at all
> with IS.
> 2) IS certainly does have one of the toughest
> grading systems. However, it seems to be
> subjectively applied by different editors,
> especially concerning levels of expected detail.
> Further, it undermines my confidence in the
> validity of an editor's deduction of points when
> there are punctuation errors in the editor's
> comments. Three out of the first forty on my
> shopper log contained such, and a fourth addressed
> me by the wrong name.
> 3) Would it be possible for IS to make the edited
> report available to the shopper? We have the
> opportunity to save our work, and if we want to
> find out where our spelling, grammar, or
> punctuation was in error, it would be easy to
> compare our saved work with what was actually sent
> to the client.
> 4) Does IS want or not want race or ethnicity to
> be used in descriptions? An example of a
> description format on a recent report specifically
> included race, but when I included it, the editor
> indicated that it should not be used.
> Thanks for contributing to the discussion.
We try very hard to make sure that proofing is consistent across our clients. While some clients may not be very picky about some things, other clients are extremely picky about various aspects in the reports.
In terms of sending you the report back to you after it has been finalized and after it has been edited, if we could do that, we would. However, once the report has been finalized, it then becomes in the intellectual property of the client. We do not have the authority to send it back to you.
Lastly, please do not use descriptions of race, ethnicity, age or weight because these could be determined as "offensive." Please only use height, hair color or other descriptive factors such as glasses, beards, tattoos, etc. Do not include any other factors unless we specifically ask you for them. This is listed in all of our guidelines.
elcarev68 Wrote:
-------------------------------------------------------
> Sara -
> 1) I'm glad that you addressed the "negative
> reports get disqualified" sentiment held by many
> shoppers. I have not found that to be true at all
> with IS.
> 2) IS certainly does have one of the toughest
> grading systems. However, it seems to be
> subjectively applied by different editors,
> especially concerning levels of expected detail.
> Further, it undermines my confidence in the
> validity of an editor's deduction of points when
> there are punctuation errors in the editor's
> comments. Three out of the first forty on my
> shopper log contained such, and a fourth addressed
> me by the wrong name.
> 3) Would it be possible for IS to make the edited
> report available to the shopper? We have the
> opportunity to save our work, and if we want to
> find out where our spelling, grammar, or
> punctuation was in error, it would be easy to
> compare our saved work with what was actually sent
> to the client.
> 4) Does IS want or not want race or ethnicity to
> be used in descriptions? An example of a
> description format on a recent report specifically
> included race, but when I included it, the editor
> indicated that it should not be used.
> Thanks for contributing to the discussion.
Sara, if Intellishop does not want ethnicity then why was it used in the example description on elcarev's report? And if it was, why would the shopper be dinged for a mistake on either the guidelines or the report form?
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Sara -
Thanks for the reply!
It was not different standards among different clients that I was referencing. Rather, it was different degrees of application by different editors to which I was referring. The most humorous illustration in my experience involved three different editors scoring three different reports for the same client. The shops were completed and submitted on the same day, and held the exact same degree of detail for each. For one, the editor gave a 10, with no comments. For another, the editor gave a 10 with very complimentary comments. For the third, the editor asked for much greater detail in the future, to paint a picture with words, and gave an 8. Perhaps my earliest post on this thread describing the scoring as "capricious" was a bit harsh, but we (or at least I) tend to remember and generalize from the anecdotal extremes.
Your explanation of the intellectual property rights is certainly helpful. I can't see why a client would not want the shopper to see what the client is receiving, but the technicality suffices.
I'll check to see if I printed to pdf the actual report where race was listed in the sample description. I'll PM it to you if I can find it. The instructions said no, but the online form said yes. I did email the editor and the scheduler to let them know, but never heard anything back.
Again, thanks for your words of insight into the whole process.
Thanks for the reply!
It was not different standards among different clients that I was referencing. Rather, it was different degrees of application by different editors to which I was referring. The most humorous illustration in my experience involved three different editors scoring three different reports for the same client. The shops were completed and submitted on the same day, and held the exact same degree of detail for each. For one, the editor gave a 10, with no comments. For another, the editor gave a 10 with very complimentary comments. For the third, the editor asked for much greater detail in the future, to paint a picture with words, and gave an 8. Perhaps my earliest post on this thread describing the scoring as "capricious" was a bit harsh, but we (or at least I) tend to remember and generalize from the anecdotal extremes.
Your explanation of the intellectual property rights is certainly helpful. I can't see why a client would not want the shopper to see what the client is receiving, but the technicality suffices.
I'll check to see if I printed to pdf the actual report where race was listed in the sample description. I'll PM it to you if I can find it. The instructions said no, but the online form said yes. I did email the editor and the scheduler to let them know, but never heard anything back.
Again, thanks for your words of insight into the whole process.
My last grade was a 9 with no comments. I just checked for the shop I did on Saturday.
Willing to travel, Alberta, Canada
I just received a grade of 10 back from an auto shop I did for them. Guess what the report was 100% negative review. I did not have one positive during my shop and the report reflected as much. I dd a bunch of others same week as that one mostly positive and got all 9's. So it seems that they don't always deny payment on negative reports.
Shopping Western NY, Northeast and Central PA, and parts of Ohio and West Virginia. Have car will travel anywhere if the monies right.
My very first shop with this company resulted in a negative report. I said I would never voluntarily
eat at that place again, that I wouldn't even consider recommending it to family and friends. Received a 9 on the report and was paid on time.
A couple months later, they bonused the same shop so nicely that I could not refuse.
I was able to write a mostly positive report. I received a 10, and I also was paid on time.
Not a statistically valid set, I realize; but I wouldn't hesitate to shop for this company again.
cease
eat at that place again, that I wouldn't even consider recommending it to family and friends. Received a 9 on the report and was paid on time.
A couple months later, they bonused the same shop so nicely that I could not refuse.
I was able to write a mostly positive report. I received a 10, and I also was paid on time.
Not a statistically valid set, I realize; but I wouldn't hesitate to shop for this company again.
cease
Hello am a retun mystery shopper to Intellishop I origianlly did shops for them back in 2005, I just need some clarification on payments pending. I did 2 shops in the month of May( 5/30, & 5/22) that are currently in a payment pending status. I thought that these were going to be paid on 6/20 but they were not any idea when these are going to get paid??? Please help me still so confused???
They are listed as the 20th on my spreadsheet. A quick look at payments from the last year has them being paid anywhere from the 20th to the 23rd with no consistent day of the week. Apparently they aren't adamant about being on time.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
I just got paid from Intellishop for some May shops. Since it is Monday, I can see where the swing between the 20th and 23rd happens. I've had both positive and negative reports to Intellishop and haven't had issues with payment. I do have one hanging out there though that ended up being a unique situation so I am waiting to see what happens with that. I did contact them before I wrote my report because it wasn't going to be pretty but they said to go ahead an write it. I put in as much detail as I had but I could only put that the salesperson stood there looking at me and not talking so many times in one report 
.
.
Sorry, only registered users may post in this forum.