I had this issue with a different MSC yesterday. I signed for a shop AFTER I looked online.... it was "bill pay" shop. I saw on the internet site that this company accepts my payments for my telephone bill... so I asked for the shop. It was assigned, so I was downloading the instructions...
Which contained further instructions. I can use the "bill" I wanted to because of the additional instructions.
So, I had to decline the job. I told the MSC that they should put that information in up front. After all, I had checked the internet site before I signed for the job, and I didn't see a problem. But I didn't have the additional information.
"Because the scenarios change for this project we do not include the "xxxx" requirement in the screening questions. Once you do read the guidelines, it is okay to cancel if you cannot adhere to the particular scenario. Thank you"
Of course, that statement came after...."unfortunately, .... the shop will probably be invalidated and you won't be paid."
I don't understand how all of us can be in the communication business.... and have such a lapse in the communication processes???????