Have been signed on with them over 10 years now. Each year they get worse and worse. I stopped taking anything from them last year. In my experience it felt like the staff just didn't communicate with each other. For example one pulled my report because the other forgot to extend the due date. Sent 3 emails in reply to the fiasco to get a rude reply that I was sending too many emails...
Initially I thought I would just take a break from them. Hundreds of ridiculously boring emails later and it is clear they have lost their way. Anybody else sick of these "Have you changed the linens" "What's holding you back" " Are you shopping this week"
form letter emails? Makes me want to scream my linens are good thanks, your ineptitude is holding me back, I am shopping but not for you.
The last week of each month more of the same they have tons of "specific target" shops shops with large bonus. And I think they have finally begun to loose some business to other shopping companies. Don't get me wrong I saw the opportunity of picking up one of these desperate calls to shop for twice the pay. And the end result was that the first person forgot to extend the deadline so the person that got my report pulled it off the system. Which lead to 3 form emails where is your report. To which I had to send 3 replies to get a rude reply that I am sending too many emails.
Can't help but wonder how much business they need to loose before a muckie muck takes notice....