I completed two shops for them, submitted the ridiculous invoice, and waited the six months I was supposed to wait to get my payment - that time has come and gone. I have not received my payment, and there is no contact information on the website to reach anyone to talk to about this. Does anyone have any advice?

Sadly, I've had to call their client care number in order to be paid. It's listed on their home page.

Speaking of this msc, do they do any other shops besides the dreaded 10' foot pole audit that I've heard takes hours upon hours? Those are the only ones I've seen for this msc, for $45.

WOW 6 months? you are a patient person....

I did a timeshare shop for them last month that paid $60. They do those, condo and apartment shops too. Plus the multi-department audits from hell.

I've seen a couple new shops pop up for them around here. They seem to be taking on new clients.

I had the same problem with them but, after emailing them, they paid me the very next day. The lady I dealt with was extremely friendly and helpful.

They seem to only pay after prompted.

Wow, this is a blast from the past. I just looked up my one and only shop for Cirrus. I performed the dreaded 10-foot pole shop as a 5-week old newbie shopper. I got paid $55.00 plus $5.00 bonus (I think for a timely report) for a total of $60.00. They are only paying $45.00 now?

I did the shop on 10/9/2011 and I was paid on 2/3/2012, 117 days later. From my saved e-mails, it does not look like I had to prompt them for payment. I did have to submit an invoice though.

BillBryaninCarthage Wrote:
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> That's a good one. This company is a "prompt"
> payer. (You have to prompt them to pay you.)

That is Cirrusly hilarious.

I tried emailing my scheduler, but she just replied back with "I'm not the person you're supposed to talk to about this," and didn't provide any other info on who I AM supposed to talk to.

Feel special that you even got a response back.

Guess who didn't pay as promised? You guessed it. They said the end of August. Tomorrow is the first of September. I just sent them an email. My full time profession is collections, I suspect they don't know who they are dealing with

You might want to give them a couple of extra days since it is a 3-day holiday weekend (Labor Day) and the banks will be closed until Tuesday morning.

That is why I am giving them until Tuesday. When I signed up with them it was the 15th - now it's the end of the month. I admit I am a little antsy and I want to stay on top of it because of their reputation. If they get my payment in on Tuesday, I might consider working with them again.

tamalama Wrote:
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> Guess who didn't pay as promised? You guessed it.
> They said the end of August. Tomorrow is the
> first of September. I just sent them an email.
> My full time profession is collections, I suspect
> they don't know who they are dealing with

I'm sure they're quaking in their boots.

Ever hear of banking days? The month ended on a weekend. Did you expect the Fed to open up on a Sunday just so you could get your $20 on the weekend?

I'm also waiting for an expected payment from them. But I'm not going to give myself an ulcer over it if it's a few days late.

Yikes - I am new here and I wasn't really expecting such a rude welcome. I guess I will go back to lurking.

I assure you it wasn't $20. By the way the "banking days" comment doesn't really hold any water as they paid me today (a holiday).

By my calculations, you were paid about 1 1/2 months earlier than what is the norm with them.

After others posting about waiting 3 1/2 months-6 months for payment, your comment about being paid maybe even a day late, even with the banking holiday, and going after them because you're in collections... was a little weird.

BTW, being paid timely for your first shop or two with them seems to be their standard MO.. After that, they'll steadily get later, and later, and later..... It's either that, or they will "forget" to pay you for your first shop, and hope you're too green to complain or chase payment.

I'm glad to hear you got paid. I had just completed my first shop with them and submitted the invoice a couple of days ago. Each time I accept an assignment with a new company, I am always a bit on tenterhooks to see how things will go. Fortunately, I've been treated fairly so far.

I deactivated myself after reading another terrible post here about payment.

They have a $44 shop/audit within walking distance to me. It has several hundred doors that roll up and down. I'm assuming this is the dreaded shop people are talking about?

tamalama Wrote:
-------------------------------------------------------
> Yikes - I am new here and I wasn't really
> expecting such a rude welcome. I guess I will go
> back to lurking.
>
> I assure you it wasn't $20. By the way the
> "banking days" comment doesn't really hold any
> water as they paid me today (a holiday).

Sorry if you thought I was rude. You came in here arrogantly boasting that they "don't know who they are dealing with" as if being a collector was going to make one bit of difference in how fast you get paid. What were you going to do? Go break someone's kneecap over this?

Patience, grasshopper.

Most companies pay on time. A few pay later than their stated terms. One or two have not paid at all and went out of business. We can get annoyed about a slow payment. Our recourse is to not work for them again. If they never pay, unless huge dollars are involved, it's not worth it to sue. And may not be worth it even then if they have no assets to attach.

Schedulers will take attitude into consideration when awarding jobs. If I were a scheduler reading your post, how quick do you think I would be to give you another job when you're threatening "collection action" over a payment that isn't even technically late yet, and on a holiday weekend, no less?

And schedulers do read these posts. Which means schedulers other than Cirrus's may have seen that post and put you on their "troublemaker" list.

Keep in mind, the MSC is your customer. Polite requests will go a lot further than threats.

If you were paid over the weekend, I suspect it was by Paypal, via a payment "scheduled" for the first of the month that launched automatically on the indicated date. I've never had a bank update the balance in my account due to a direct deposit on a weekend. If yours did, good for you. The advice to chill out and give it a few days when a payment isn't received when you thought it should be still stands.

I was just checking on my own unpaid shop from June. The instructions say this: Please submit ONE invoice at the end of the month for all shops completed during that month. Submitting your invoice early does not get you paid any sooner and may result in payment delays if we receive more than one invoice from you.


So I submitted in July (because I forgot I needed to do it at the end of the month) so it may take until the end of September to get paid. I did send an polite inquiry regarding when I can expect payment.

I wonder if all the people who didn't get paid didn't send in the invoices and Cirrus took the request for payment as the "invoice" thus causing payment to be made at that time.

scanman, I did 4 of those shops last month and loved them. As long as I get paid for the ones I did I'll take every one of them I get an email for.

airyn1,

Please do reply here when you do get paid.

How long did it take to audit each location? Did you have to roll each door up and down that didn't have a lock on it and report on the condition of each space?

There has to be a reason all three of these have been sitting on the job board for over three months and not a single bite in my area.

My scheduler also told me she was not the person to contact for payments but gave me very comprehensive information regarding their payment process and the email addresses of two people who are the people to contact for payment. But she also gave me this helpful information:

Cirrus Marketing Intelligence pays via PayPal. See below for the
approximate date, according to the month you shopped:

January paid mid-May
February paid mid-June
March paid mid-July
April paid mid-August
May paid mid-September
June paid mid-October
July paid mid-November
August paid mid-December
September paid mid-January
October paid mid-February
November paid mid-March
December paid mid-April

I will definitely post when I get paid. I turned in my invoice on August 30th so I've done everything I'm supposed to.

No, not every single door. You have a certain amount of time you have to be at each location based on how many units are on the site, so for the $44 ones it was 2.5 hours I think. You choose 10 units from the list that are delinquent and 10 that are vacant. These 20 are the most intensive part of the whole audit. You have to make sure these delinquent units have a company lock on them and you have to open the 10 vacant units to make sure they're clean. You also have to walk past every unit and make sure they all have a lock on them and also make sure there are an adequate number of fire extinguishers available correctly charged and with a current inspection. If there's a moving truck you have to make sure it's clean and has a current registration and make sure the golf cart is clean. Most of it is honestly just walking through the property, looking at doors as you pass and checking out fire extinguishers.

If they're stuck on the board it's probably because of the payment schedule of the MSC more than the intensity of the work. The account manager was great to work with. You have to call and talk to her before you can do the audit and she walks you through all of the paperwork. She answers questions quickly by email while you're on site if you're having an issue figuring out whether to pass or fail on an item.

Please send scheduler an email with all the information. How I get paid after 6month wait.

Ummm - do not think that I will be waiting for 5-6 months on any company to get paid.

So far, no payment for my shops done in August. According to the payment schedule on their website I should have been paid by the end of November. I sent them an email on the night of the 2nd and have not yet received a reply. Monday I will be sending them an invoice through Paypal.

I'll add to this later. To be certain, I have no compunctions at contacting the client directly if I am not paid. No consideration, no confidentiality agreement.