They respond promptly to emails. They called me the other day but I didn't think to capture the phone number and I think I deleted the voicemail already. I'd try email. I've found them quite responsive to any questions I've ever asked.
Hello, Gogogirl. I have found that the browser can be the problem. Some website surveys do not work that well in one or two browsers. I have Firefox, Chrome, IE and even a dial-up left over from many years ago - Juno. It's 1:30 AM EST, where I am, and I am going to be up for hours. I am a Night Owl!
I am having problems with the Trend Source computer system in that it is losing my commentaries. I did two shops for them last week and had this problem with both shops. I reported this repeatedly to them, to the general contact and to two individuals who told me "it is not my department". Now I see on this forum that this same problem was going on six weeks ago! I did have a few successful shops with them earlier in the year, but those shops were for another client. This current program is a mess and what is most annoying is that they are not accepting responsibility for their system errors. This has been a very bad shopping experience.
I just went to do their 4:00/8:00 grocery, to find this one now closes at 4:30. This looked like it is closing for good.
My bad, I went to the wrong location (1st. time), so, re-doing today, they were nice to extend due date.
Edited 2 time(s). Last edit at 10/25/2014 08:44PM by Irene_L.A..
Try Chrome. I have problems with IE. They are aware that this is a problem. If you go through their support for that specific project, explain that you are having issues, they are very understanding about computer issues.
Call this guy, he is a scheduler but he can get you to the right person. That is their main number btw so you can also just go to the receptionist but I would ask Corey. Good luck!
619.718-7467 ext 423