Yes, the insults flying from Bee got under my skin, regretfully. As did the fact that she took PART of a comment, erased the commas, and tried to play it out like I said something completely different. My apologies to anyone else that was offended.
My point, which I'll now stick to, is that everyone at KSS works hard. Lorri does not allow them to not work hard. I think you'd all be interested to know that Lorri, as a CEO, is VERY involved in her business. She sits in the same office as her employees and oversees everything that happens during business hours. On weekends, not only can they IM her from their laptops, but they all have her personal cell to reach her if necessary. She very rarely takes a day off, even while sick or on vacation.
Lorri is paid on the number of shops that are completed, and the scheduler's bonuses are based on the account being 100% finished at the end of the month. I find it VERY hard to believe that so much has changed in the months I've been gone. Yes, it may be more difficult to reach a scheduler in minutes over the weekend. Put yourself in their shoes. They have already worked 40-50 hours (most 50) between Monday and Friday, and will put time in on the weekends, but they have lives outside of scheduling and the weekends are the only time to do something with those lives.
To me, having experience with thousands of shoppers, some people in this thread seem like the nightmare shoppers that schedulers sometimes have to deal with. By that, I mean the ones that will find any or every excuse in the book (I had a shopper that lost her dad 3 times in 6 months) to reschedule or complain about a shop. Some also seem like the type that either do not read the guidelines thoroughly, or need a scheduler to hold their hand through every step. It's not that hard. I had hundreds of shoppers I never even spoke with on the phone. They applied through the site, I assigned it, and it was done the day it was supposed to be. No help needed. I've recruited shoppers that have never done a shop in their lives. They figured it out, called me after to make sure it was done correctly, and it was. No help needed. If you need a scheduler to help you every shop you do, this isn't for you.
As far as none of mine being rejected... I'm sure the 30 or so I've done is only a "few" compared to you, but I've done extremely detailed shops for very picky clients, and not had them rejected. Want to know the secret? Follow the guidelines completely, write an interesting report, and don't have a bunch of grammatical errors that show you are rushing through it!
Yes, my 30 or so may be a few, but I have also worked with several shoppers that have done hundreds of shops, and were paid for every single one! The only time I have ever seen a shopper not get paid is if they, or the scheduler, messed up! In the cases where a KSS scheduler messes up, I have seen Lorri herself pay the shopper out of her own pocket.
As far as the person that asked how you work your ass off answering phones and sitting in front of a computer, I can guarantee you wouldn't last. There are deadlines. At the end of the month, stress is through the roof. Schedulers can do their job by finding a shopper, but a schedulers's job is based on that shopper doing their job. So as the other scheduler here pointed out, a scheduler ALWAYS, every month, is filling a good 30% of their shops multiple times due to shoppers failing to adequately do their job. You sir, try to work 60-70 hours a week, in office and at home, being yelled at by incompetent shoppers, stressing about refilling shops you already filled 4 times, getting phone calls at 3 am, doing shops for fellow schedulers that shoppers won't take, holding incompetent shopper's hands through every step of the process, battling editors to help shoppers get paid, battling clients to pay the shoppers more so they will do the shop, and everything else a scheduler does. Then tell me they don't work their ass off.
To end my novel, I did not have a bad experience as a scheduler. I actually enjoyed it for the most part. My reason for not being a scheduler anymore is for personal reasons, not because I couldn't do it or because it was a bad experience. I NEVER received any complaints from shoppers about me. Quite the contrary actually. Lorri got more than one very positive email about me, and spread them around the office to let schedulers know that if you work hard on the weekends as well as during the week, some shoppers will take the time to show gratification. Most of my experiences were great, but I am only pointing out the bad so shoppers that have never been on the other end can realize what a scheduler deals with on a daily basis.
Edited 1 time(s). Last edit at 11/08/2014 05:40PM by PS1980.