I am not sure which client you are speaking of but I have done promo shops for A C L that I know are at other msc I shop for. Sometimes they get the ones they promo but I also see ones that never show up again so I assume those are staying with the original msc they were with. Perhaps this is the case with the ones you suspect Coyle is getting and they are just doing a promo to try to woo the company.
I've been doing recorded phone calls for them at $8 apiece, but see my recent post on critical editors. I still like the company, though, but I am not sure I have ever had a report not sent back for more information. Sometimes I feel like I am just writing to take up the space, due to all of the details they want.
Why is it a big deal if they lose a big dining client to Coyle? They both have pretty hefty reporting clients but Coyle almost always pays a fee on top of reimbursement.
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Seriously, nobody cares that you're offended.