Your post reminded me...
When I tried doing these car shops last year, I went to one location and it was impossible to get a printout. The salesperson refused to give it to me even after I asked to speak with the manager. It was great to do it for $90 but not so much at their regular rate. I just cancelled the shop and didn't do anymore. They definitely pay a lot more for these car shops than other MSCs though.
If Rich is still the person at the forefront of this project and is the one giving some people grief, I found him to be really helpful and encouraging. I could imagine he gets a lot of shoppers who encounter a sales rep refusing to give the printout but they only try once. I think if one has spent over an hour or has visited more than once to get the printout, it's probably not worth it.
I have also performed car negotiations for this company. To date, I have performed and still perform mystery shops and audits for over 75 companies in the US for more than three years. My ratings are top-notch and I have a good reputation for delivering what the client wants.
My issue lies in getting paid from this company. I performed two negotiations for them and have yet to be paid for either. I've been approved for both and given high marks in revirw, but there has been no amswer to emails as yet. I've waited more than two months and have done other types of shops forthem. I amremoving myself from thei database.