Urgent! Need help with Maritz issue

(I apologize if this has been discussed before. I searched and couldn't find anything.)

I just got assigned a Maritz shop for tomorrow, but when I click on the link to view the assignment I get this message:

"There was an error loading the eval."

I tried it in IE and Chrome. What am I doing wrong?

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Try again later or in the morning.

Give Maritz a call - they can be very helpful.

Thanks! I called them around 7:40 PM (EST) and was amazed that I was able to speak with a live person. She suggested that I try again later tonight or in the morning.

There one of the very very few MSCs who actually answer the phone.
Seems like a system error. If it's on their end and it's still not accessible by morning, they're probsbly not going to hold it against you.

______________________________________________________________________
Seriously, nobody cares that you're offended.

For some stupid reason, they don't allow shoppers to access, view and/or print out the necessary paperwork until the day before the first start date of that month's shops. I have several shops that start on April 3 but I am getting the same message. This happens every month. It usually means that they are still tweaking the guidelines and/or report up until the very last minute.

UPDATE: My April 3rd shop materials are now available for download.

Edited 1 time(s). Last edit at 04/02/2015 02:06AM by Sybil2.

Then you need to find new companies. Most WILL answer the phone.

@Hoju wrote:

There one of the very very few MSCs who actually answer the phone.
Seems like a system error. If it's on their end and it's still not accessible by morning, they're probsbly not going to hold it against you.

@Hoju, it looks like CANADAMOMMY found you in THIS thread instead of the other one. But the night is still young. Here's some popcorn...

Well, here it is, the next day...and I still can't pull up the evaluation. I'm even on a different computer. The shop is due today. I am only available until 3:00 PM. If it doesn't get resolved by then I'll have to cancel.

@CANADAMOMMY wrote:

Then you need to find new companies. Most WILL answer the phone.

@Hoju wrote:

There one of the very very few MSCs who actually answer the phone.
Seems like a system error. If it's on their end and it's still not accessible by morning, they're probsbly not going to hold it against you.

Most companies will answer the phone at 7:40 PM EST? Really? I have yet to find one besides Maritz, so far. Please let me know which ones do so that I may sign up with them.

@Phoebe70 wrote:

Well, here it is, the next day...and I still can't pull up the evaluation. I'm even on a different computer. The shop is due today. I am only available until 3:00 PM. If it doesn't get resolved by then I'll have to cancel.

They don't turn the phones over until, I think, 9am Eastern. Depending on the team, some of them don't roll in until close to 10. Grab a cup of coffee and wait it out.

If you call and have to leave a message, be sure to tell her it's an emergency and they'll get back to you very quickly as soon as someone comes in.

______________________________________________________________________
Seriously, nobody cares that you're offended.

Ok. It's now 1:00 PM now, which is noon on their time. I've sent two e-mails with no response. I can't call them because I'm at my office job. I only have 2 hours available to complete this. Looks like I'm going to have to cancel. Now I'm reminded of why I rarely work for Maritz

They RARELY respond to emails. You have to call them. I am at work but we get a 15-minute break in the morning and another one in the afternoon with an hour lunch break in between. I'm sure you can step away from your desk for a moment to make a phone call that will probably take less than 5 minutes.

Normally I could take a break, but there's only two of us here (one of the employees is on vacation). I have absolutely no privacy and no one knows I'm a mystery shopper. So, I had to cancel. Their loss. This location was one that they had trouble filling.

Edited 1 time(s). Last edit at 04/02/2015 05:33PM by Phoebe70.

So you are not allowed to eat lunch or take a bathroom break? You can make the phone call away from your desk. Go to the parking lot and sit inside your car for a couple of minutes. As far as I know, most states if not all require employers to give their employees some sort of break within an 8-hour day. But I guess it does not make now since you already cancelled.

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Urgent! Need help with Maritz issue

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