The blue banks (the actual client) picks and chooses which shoppers they want working for them. It is not the MSC's decision. Does your husband do the blue banks for the other MSC?
Never had trouble with beyond hello or rsg in the pat. Since the merger it has become a nightmare dealing with them. No responses. Unable to get on the phone then most recently an agreed to bonus on a shop given test to pass for shop passed test and still not assigned shop. Many emails to scheduler ignored and voicemail ignored.
I don't have a twitter handle anyway, but if I did I might just give it to them to see what they would do with it.