I like this company and have done several shops for them, but it does give me pause when you cannot reach anyone by phone. I was just checking out the job board and had a question about a shop. There was no scheduler or contact email listed in the shop post, and the answer was not going to be found in the FAQs so I called. It is answered by an automated system. I press 4 for the mystery shopper department. Their message box is completely full. Okay, I'll go for the main line. Oops, it's full as well. For the middle of a work day, that seems a little odd to me. Naturally, I can't take the shop as I don't know the answer to my question. Considering that I have recently called two other companies with "live" people responding with superb friendliness and eager to assist, this was really disappointing.