Anyone helpful at intellishop I can contact?
No. You can send emails. They will not be replied to. You can hit the contact us button on the website, but no one will reply. You can call, but you will only get voicemails and no one will ever call you back.
At least that has been my experience.
However there used to be a "shopper advocate" who came on here and vowed and declared that they reply to every email and voicemail.
At least that has been my experience.
However there used to be a "shopper advocate" who came on here and vowed and declared that they reply to every email and voicemail.
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
Can you provide more details please? When did you send your email following up about the rejection? When did you receive a response from the scheduler? Who is the scheduler? Etc. It'd be greatful to know these details. 
Very infrequently shopping the Greater Denver Area, Colorado Springs and in-between in Colorado these days.
Thanks for sharing you're experience 2ndchance. It sounds like you are totally in the right in this situation. I hope some Intellishop schedulers or reps are monitoring this board and will help you out. Let's go shoppers! May the bashing begin! Where's team "Team Top Gun" you lame piles of ...... Answer to your shoppers!
proudly shopping in the D.
I-shop schedulers and editors are far too self-important to answer lowly shoppers questions and concerns. They pay low and look down their noses. Don't work for them!
Intelli-shop has been unresponsive in my past history.
Edited 3 time(s). Last edit at 07/26/2015 09:43PM by mejv3.
Edited 3 time(s). Last edit at 07/26/2015 09:43PM by mejv3.
bgriffin, you have basically summarized my experience. The scheduler has somewhat replied, but has been of no help. ...and he still has not replied to my latest email. Do you still shop for them? I'm considering following bestofbothworlds suggestion, but I will give them one second chance. I drive so much, it would be hard to skip those oil change shops.
Tarantado, I don't see how answering your questions will help. However, I will answer them to satisfy curiosity.
The scheduler is Michael. He will be receiving a phone call from me tomorrow. I'll post the results of that call here.
Here is the timeline of the email correspondence:
Notice of rejection: Fri, Jul 17, 2015 at 12:52 PM
Replied to email and copied the scheduler: Fri, Jul 17, 2015 at 5:09 PM
<No Reply received from Intelli-shop>
Used Shopper Contact on Sassie to email scheduler: Tues, Jul 21, 2015 at 12:08 PM
Reply from scheduler: Wed, Jul 22, 2015 at 5:31 AM
My Response to scheduler: Wed, Jul 22, 2015 at 8:40 AM
2nd reply from scheduler: Thu, Jul 23, 2015 at 7:52 AM
My Response to scheduler: Thu, Jul 23, 2015 at 8:50 AM
Current Status: <No Reply received from Intelli-shop>
Tarantado, I don't see how answering your questions will help. However, I will answer them to satisfy curiosity.
The scheduler is Michael. He will be receiving a phone call from me tomorrow. I'll post the results of that call here.
Here is the timeline of the email correspondence:
Notice of rejection: Fri, Jul 17, 2015 at 12:52 PM
Replied to email and copied the scheduler: Fri, Jul 17, 2015 at 5:09 PM
<No Reply received from Intelli-shop>
Used Shopper Contact on Sassie to email scheduler: Tues, Jul 21, 2015 at 12:08 PM
Reply from scheduler: Wed, Jul 22, 2015 at 5:31 AM
My Response to scheduler: Wed, Jul 22, 2015 at 8:40 AM
2nd reply from scheduler: Thu, Jul 23, 2015 at 7:52 AM
My Response to scheduler: Thu, Jul 23, 2015 at 8:50 AM
Current Status: <No Reply received from Intelli-shop>
There are (or at least were) two I-shop staff members on this Forum. Use the search feature, then select search authors, begin typing Intelli... and they'll pop up. Try PM'ing them.
@2ndchance wrote:
bgriffin, you have basically summarized my experience. The scheduler has somewhat replied, but has been of no help. ...and he still has not replied to my latest email. Do you still shop for them? I'm considering following bestofbothworlds suggestion, but I will give them one second chance. I drive so much, it would be hard to skip those oil change shops.
Tarantado, I don't see how answering your questions will help. However, I will answer them to satisfy curiosity.
The scheduler is Michael. He will be receiving a phone call from me tomorrow. I'll post the results of that call here.
Here is the timeline of the email correspondence:
Notice of rejection: Fri, Jul 17, 2015 at 12:52 PM
Replied to email and copied the scheduler: Fri, Jul 17, 2015 at 5:09 PM
<No Reply received from Intelli-shop>
Used Shopper Contact on Sassie to email scheduler: Tues, Jul 21, 2015 at 12:08 PM
Reply from scheduler: Wed, Jul 22, 2015 at 5:31 AM
My Response to scheduler: Wed, Jul 22, 2015 at 8:40 AM
2nd reply from scheduler: Thu, Jul 23, 2015 at 7:52 AM
My Response to scheduler: Thu, Jul 23, 2015 at 8:50 AM
Current Status: <No Reply received from Intelli-shop>
It's only been 2 business days since the last reply. With that being said, is there any sign that something's in the works to change turn the decision around? Still sounds like you're getting feedback from them. From there, just continue to make the effort of sending an email per day starting tomorrow. I'm with you though that decisions like this should be turned around ASAP.
My experience has been the complete opposite with the handful of IntelliShop schedulers I worked with, unlike everyone who keeps shitting on the company. This includes Team Top Gun. Sounds like Michael Rody, correct?
Very infrequently shopping the Greater Denver Area, Colorado Springs and in-between in Colorado these days.
Thanks, elcarev86. I typed as you said and and auto-complete came up with two names; Sara and Shannon. Neither search returned any results, but I shot off a PM anyways.
Edit: I received an error message when I tried to send the PM. "The user you want to send a message to could not be found. Please check the name and try again."
Tarantado,
No signs that they are going to change their decision. Yes, Michael Rody is the scheduler. His first response asked me if they applied the coupon and his second email said that this scenario is acceptable. My last email requested that he contact an editor to fix the problem.
I suspect that they already had the location re-shopped and a more competent editor accepted that report. I don't see this location listed on the job board and it's nearing the end of the month.
Edited 1 time(s). Last edit at 07/26/2015 11:30PM by 2ndchance.
Edit: I received an error message when I tried to send the PM. "The user you want to send a message to could not be found. Please check the name and try again."
Tarantado,
No signs that they are going to change their decision. Yes, Michael Rody is the scheduler. His first response asked me if they applied the coupon and his second email said that this scenario is acceptable. My last email requested that he contact an editor to fix the problem.
I suspect that they already had the location re-shopped and a more competent editor accepted that report. I don't see this location listed on the job board and it's nearing the end of the month.
Edited 1 time(s). Last edit at 07/26/2015 11:30PM by 2ndchance.
@2ndchance wrote:
Thanks, elcarev86. I typed as you said and and auto-complete came up with two names; Sara and Shannon. Neither search returned any results, but I shot off a PM anyways.
Edit: I received an error message when I tried to send the PM. "The user you want to send a message to could not be found. Please check the name and try again."
Tarantado,
No signs that they are going to change their decision. Yes, Michael Rody is the scheduler. His first response asked me if they applied the coupon and his second email said that this scenario is acceptable. My last email requested that he contact an editor to fix the problem.
I suspect that they already had the location re-shopped and a more competent editor accepted that report. I don't see this location listed on the job board and it's nearing the end of the month.
I see! Well, I'd continue bumping your request via email to keep that email trail. I'd try continuing to contact him for the next couple days before forwarding the issue to someone else. One email per business day has worked for me in mystery shopping, but also for my primary career. Good luck and keep us updated on this! I personally never worked with Michael, but have worked with the other IntelliShop schedulers.
Very infrequently shopping the Greater Denver Area, Colorado Springs and in-between in Colorado these days.
Finally, success!
As a result, I received an 8/10 for "having to contact me for more information."
Sequence of events:
Follow up email sent to scheduler: Mon, Jul 27, 2015 at 2:29 PM
Reply from scheduler: Tue, Jul 28, 2015 at 5:34 AM
Reply stated that he was able to change the shop to a completed status
As of today the status was changed to received, meaning it was actually accepted.
As a result, I received an 8/10 for "having to contact me for more information."
Sequence of events:
Follow up email sent to scheduler: Mon, Jul 27, 2015 at 2:29 PM
Reply from scheduler: Tue, Jul 28, 2015 at 5:34 AM
Reply stated that he was able to change the shop to a completed status
As of today the status was changed to received, meaning it was actually accepted.
What the hell is Team Top Gun? To be more current, shouldn't there be a Team Mission Impossible Rogue Nation?@Tarantado wrote:
My experience has been the complete opposite with the handful of IntelliShop schedulers I worked with, unlike everyone who keeps shitting on the company. This includes Team Top Gun. Sounds like Michael Rody, correct?
ETA: I agree with you. I have not had any issues with IntelliShop, their schedulers or their editors.
Edited 1 time(s). Last edit at 07/30/2015 01:11AM by Sybil2.
this cant be true. intelli responds to all shoppers promptly and always within 24 hours!
= + = + = + = + = + = + = + = + = + = + = +
There are no stupid questions, but there are a lot of inquisitive idiots
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When you try to please everybody, you end up pleasing nobody
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
My last 4 attempts at contacting Intellishop have resulted in no answer.
Edited 1 time(s). Last edit at 07/30/2015 04:31AM by bgriffin.
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
Edited 1 time(s). Last edit at 07/30/2015 04:31AM by bgriffin.
Michael Rody is a good guy, although possibly a tad overworked. He's always responded to me in two days or less when I've needed something.
"The future ain't what it used to be." --Yogi Berra
I saved an email in my sent folder for just such an occasion. The date is May 15 and regarded a shop due June 30. I'm patiently awaiting a response.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Par for the course. But the shopper advocate would tell you it was replied to within 24 hours because they're REQUIRED TO!
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
I'm assuming some disruption in the space time continuum. It is the only logical explanation unless the shopper advocate meant to type 2400 hours. In that case I am expecting a response on August 23.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
I'm really thankful that I've never had any serious issues with IS, but I haven't worked for them in a while. The scheduled I worked with back then was Shannon Scarberry and she was always on the ball and respectful.
______________________________________________________________________
Seriously, nobody cares that you're offended.
Seriously, nobody cares that you're offended.
I do a lot of shops for Intellishop, Michael in particular, and have never had a problem. Hopefully, this was just a glitch, as he always gets right back with me, well, they all have been great. I'm really sorry to hear you had a problem with them 
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