I was not sure about this company when I signed up. I had read some bad reviews and also some good ones. This company goes on a rating scale (to get some jobs a certain higher number is needed). I have completed a total of 3 jobs for this company. My first one was rejected. I will not go into too much detail, but I am disputing it. I am just waiting for the other 2 jobs to be rejected for some reason. I have a icky feeling about this company, but I keep telling myself to wait and see (until then I will NOT be completing any other jobs for them). Any one else having issues with this company?

Intelli-shop is a reputable company. They pay as specified in their ICA and I have never had an issue with them. If you continue to have shops rejected, try reaching out and asking what you are doing wrong.

@mysteryshopper123 wrote:

I was not sure about this company when I signed up. I had read some bad reviews and also some good ones. This company goes on a rating scale (to get some jobs a certain higher number is needed). I have completed a total of 3 jobs for this company. My first one was rejected. I will not go into too much detail, but I am disputing it. I am just waiting for the other 2 jobs to be rejected for some reason. I have a icky feeling about this company, but I keep telling myself to wait and see (until then I will NOT be completing any other jobs for them). Any one else having issues with this company?

Thank you for replying. I did email the scheduler and am waiting on their response. I have never had any issues with other companies, but I am still going to take a wait-and-see attitude with this one.

I've had good luck with Intellishop and I regret your first shop didn't go well for you. Since we don't know any details on the reason for the rejection we can't offer counsel. I've been with the company for several years with no issues. This is not making light of your problem but is offered as an encouragement for you to work out your differences with them as they can be a long term source of income.

I agree that we need more details in order to give you better suggestions. But do not mention the client name since the MSC name has already been mentioned. You can be general - grocery, bank, gas station, etc.

I'm feeling better now, and I think I just needed to rant. I need to give the scheduler a chance to reply. I think I should do this without giving more details (maybe it will be resolved). I was upset because I spent a lot of time on my job and reports only to have it rejected. I wanted to get a feel if this was a good company to shop for as I have only been doing this since early July. I took the first job (low-paying) as a means to get my rating numbers up with the company (only to have it rejected). I have done multiple jobs with other companies, and have also gotten phone calls asking if I can do certain jobs as they were having a hard time finding someone (I did do them). I guess I am just hurt because I put so much into my report and shop. I will get over it, and if it doesn't get resolved then there are plenty of other companies out there. My main goal in this was to see if others were having issues, and all have said that it is a good company.

I guess that I could say that I took a job where there were two assigned scenarios. I was assigned #1, and printed the guidelines (which I still have copies of), and according to them I should have been assigned #2. The shop was rejected due to this; I did not complete scenario #2 as scenario #1 was was in my guidelines. At this point, I feel I have completed the job as assigned according to the guidelines I was given. I do not think I am in the wrong. I told the scheduler this and asked for a fax number that I could send the guidelines that I had printed prior to doing the job. I always keep all guidelines and notes for any jobs I have completed until I have been paid for it (in case the company needs further information and for my own records). At this point, I don't even care about the money, it is the principle.

I should also note that I did read of others (on this forum) having issues printing/accessing their guidelines. The problem was a technical one, and was resolved within a few hours. Maybe this had something to do with the mix up?

Edited 1 time(s). Last edit at 08/03/2015 11:49PM by mysteryshopper123.

Good luck @mysteryshopper123

It sounds like there might have been some confusion with the assignment and you're working it out with the scheduler. I hope you get it resolved and get paid.

Pet shops?

Yes, pet shops. And I remember wishing I would have been assigned the dog instead of the cat (as I am not much of a cat person). According to them, I HAD been assigned the dog, but the guidelines I have say CAT.

Edited 1 time(s). Last edit at 08/04/2015 12:03AM by mysteryshopper123.

@DanteScheduler wrote:

try reaching out and asking what you are doing wrong.

that would require actually getting someone (scheduler, editor, receptionist, owner, president, janitor, ANYBODY) to answer a phone call or email. Which in my experience has never happened.

I did email off the "help" portion of that particular job (off the assigned job portion) requesting a fax number that I could fax my guidelines to.

I had questions about another job I did, and it took that person 3 days to get back with me.

Instead of faxing why don't you scan or take a photograph of the guidelines and email them?

@mysteryshopper123 wrote:

Yes, pet shops. And I remember wishing I would have been assigned the dog instead of the cat (as I am not much of a cat person). According to them, I HAD been assigned the dog, but the guidelines I have say CAT.

There were actually four different scenarios - two for dog and two for cat. The main guidelines listed all four types but when you click on the actual report, YOUR scenario is listed at the top. There was another thread floating around about it on the forum. That is why it is always important to read the guidelines AND the report.

I clicked on the actual report to access the guidelines ( I believe this is how we got the assigned animal). My guidelines came up "Passive Cat-Medical" with a specific scenario (cat with urinary problems). Let me try to dig some more through the paper work as I don't see anything listing the animal on what i have printed EXCEPT the guidelines. I never got a email with an assigned animal (I looked through my emails to see if I had missed something).

I cannot find anything in what I printed that has the assigned animal listed on the top.

I found it! The form that I had submitted does have New Dog Guidelines as the hyperlink. I feel like an idiot as I had printed somehow a more generic form that has the cat guidelines on it. I can't access the forms as I have already submitted it. Ohhhhh, what a dumb mistake (but one to be learned from).

Okay then, we're all good.

I wouldn't say, "We're all good." I'm sure the company needs X cat reports and Y dog reports and whatever subcategories within those two there may be. A company that works WITH you would try their darnedest to find some way to use the shop submitted and give credit for it. I'm sure there is some shop not taken that they could probably swap this shop for and repost the other for the other critter. Taking a moment to do that for a shopper makes the difference in whether we LOVE the company or tolerate them.

mystery shopper 123, I have had to learn more than my share of lessons the hard way too. Take care.

Flash, I see the logic in what you're saying and I agree it would be spectacular if the company did that for the shopper. Perhaps they will when all is said and done but not likely. When I said "we're all good" I was referring to the shopper now understanding that the wrong guidelines were followed.

And the company that works with you to make lemonade when you hand them a pile of lemons is the company you will take a drive through the countryside on a bright spring day, putting in too many miles for 'too little money', because you know that mutual backscratching makes it all work out in the long run. And perhaps if they did a bit more of it they would find themselves not abused but rather working with partners.

If it makes you feel any better, at least this shop was not a required purchase shop where you had to buy something you did not need anyway. You lost some time and a bit of gas but it could have been a lot worse.

I have recently started with Intelli-Shop. I've done 4 shops, 2 approved, 2 pending, 1 to do this week. With the two approved ones, I have learned how very picky they are. The question may state, "Did the employee mention the layaway program"? I selected no. They contacted me because I didn't elaborate. So I added the sentence, "The employee did not mention the layaway program." The 'no' answer should be enough to me. Just be sure to address EVERY question. I received 8's on both shops since they had to contact me. Silly, but now I know. So they are difficult but I believe they are reputable.

That is pretty standard practice. They simply want to make sure you really meant to hit no and it wasn't a mistake in hitting the wrong radio button or drop down or check mark or whatever.

Yes, most shops require a confirming statement for all 'no' answers, some shops want a confirming statement for at least 25% of 'yes' answers and one company I know wants a confirming statement for every darn block you fill in on the form.

Immediately make a habit of a written response to every 'no'. That alone will take you far. You will figure out over time which ones also want confirming statements for some or all 'yes' answers. And Service Check just know that you need written confirmation of every block including date of shop and time of shop.

And then there is the picky bank client that doesn't want confirming statements, they want to read the play by play narrative and understand why you chose yes or no to all 40 some odd questions.

Which means that in the play-by-play you are confirming the yes or no you gave. "She stood, offered me a handshake and thanked me for coming in. She did not walk around her desk or see me to the door."

The particular client I am referring to did not want direct question statements, so it would be more of "She stood, thanked me for coming in, and offered me a handshake from behind her desk, where she remained until I exited.

hmmm, I started working with them last month and have had all of my shops accepted with great feedback from the editor or scheduler. I am sorry you are having trouble but I do hope you and the scheduler can work it out.

In 2011, I forgot to write the Job ID# on the front of the business card before uploading the photo. They took 3 points off for one mistake. They did not even ask me to correct the problem and resubmit the photo. Ever since, I have received all 9's and 10's and my average score is a 10.

The moral of the story. Don't sweat the small stuff. Just improve and stay reliable.