I got burnt by the confusion on this too [and actually really like Intellishop]
I did one of these shops last month, and (surprise surprise), the location refused to give me a refund.
My understand is I'm not supposed to call the client and cancel, but let Intellishop sort it out.
I e-mailed the scheduler twice and NEVER got a response from him about it.
After some phone calls, I finally got an e-mail from the scheduler saying I can receive a refund (but never a response to my initial inquiry), and they provided the MTCN # I could use.
Of course, that MTCN was only good in the state that I conducted the shop in, which is not where I was located.
Called the client's customer service, they fixed it and I was able to get my money.
I do wish that scheduler would actually bother to read shopper's e-mails (or the two voicemails I left him). I like the shop, but if you're not going to show me the respect of responding to my legitimate e-mails about issues with the shop, I don't feel like I should show them the respect of conducting the shop.
Somewhere in the Midwest, shopping / auditing full time since 2014. Will use PV-500 for food!
Edited 2 time(s). Last edit at 08/19/2015 01:39AM by AlexG.