Just received an email from a store manager about my shop
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I wonder how much the store manager knows about how mystery shopping works. Could this manager be under the impression that their company employs its own quality control specialists to check on each store? When I read it from that perspective, the email isn't creepy, it's just an attempt to set the record straight, maybe with the assumption that their response would be added to their evaluation file.
We are all here on earth to help others....What on earth the others are here for I don't know.
--W. H. Auden
--W. H. Auden
When I was an editor, I was trained to black out the name of the shopper if it appeared on the receipts--many times the names appear on the receipts if a credit card is used. I began cropping out my name with all my own shops reasoning that some other editor might miss it. Maybe we should all be blacking out our loyalty reward numbers on the receipts before uploading them?
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Two wrongs don't make a right, but three lefts do.
Two wrongs don't make a right, but three lefts do.
Out of character, are you with a reputable company, I've NEVER had that happen to me, and I've been in this business for many years.
I'm definitely not an expert, but that letter looks like a form letter to me. I wonder if they sent that to every person that happened to shop on that particular day. Still creepy, and if I tracked it back to the MSC, I would be very angry.
Shopping Boston and North Shore MA
That manager should be fired. That's creepy as hell and probably a violation of any consumer privacy policy at the store or state law.. Wow.
Edited 1 time(s). Last edit at 08/22/2015 01:18AM by dixiewhiskey.
Silver Certified ~ Shopping all of Toronto and beyond
Edited 1 time(s). Last edit at 08/22/2015 01:18AM by dixiewhiskey.
I have been hesitant about taking on shops that requires an employee to come to my home because I was afraid that if anyone got in trouble they will know where I live. Has anyone had any issues with doing home visits shops? The above post makes me think that I have made the right desigion.
That is the best reason to not do apt or car shops too. They have your Info. Not worth it.
Carpet cleaning , garage door, etc. and if you think about the garage door one they now theoretically have your house code.
Carpet cleaning , garage door, etc. and if you think about the garage door one they now theoretically have your house code.
@sofi wrote:
I have been hesitant about taking on shops that requires an employee to come to my home because I was afraid that if anyone got in trouble they will know where I live. Has anyone had any issues with doing home visits shops? The above post makes me think that I have made the right desigion.
How does an employee on a garage door shop get your code? I am not going to live in fear of doing shops because of personal information as long as my reports are objective. I did have a manager figure out who I was based on a sales associates appointment log, he had not been provided my information. While the call was cordial, I explained to him it was highly unethical for us to be discussing the shop and he needed to contact the MSC.
If I received an email from a shopped store it would be easy to figure out how they got the address because I use one for MS, another for loyalty cards and a third for things like banking and credit cards. My attitude is email accounts are free so why not
If I received an email from a shopped store it would be easy to figure out how they got the address because I use one for MS, another for loyalty cards and a third for things like banking and credit cards. My attitude is email accounts are free so why not
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Looks like the manager was covering his or her tail by telling their boss that they would do everything possible to rectify a bad report, even to the point of contacting the shopper in a polite manner. (Ahem).
I have never accepted an attempt of bribery, but this manager with his or her sticky sweet response is just wanting a chance to jump on the shopper and disqualify him or her, permanently.
I have never accepted an attempt of bribery, but this manager with his or her sticky sweet response is just wanting a chance to jump on the shopper and disqualify him or her, permanently.
Occasionally if my suspicions are heightened, I use a Sharpie to black out my loyalty number on the receipt; however, it's kind of futile. If the client wants to identify me, they can. Based on the receipt time stamp, bank card info, or with video. After the fact, (unless guidelines mandate against) if I decided not to use my loyalty card at a restaurant or retailer, I can always contact customer service and request the purchase be added to my loyalty card for rewards.
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