Cannot Self Assign Beyond Hello Shop

Anyone else having this problem or know of a solution? I am eligible to self assign a shop but the calendar is all greyed out so I cannot pick a date. I am in the correct calendar month and am looking for a date within the range specified. I suspect that the scheduler did not set up the calendar correctly in Sassie. I sent an email and left a voice mail but of course no one has gotten back to me.

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

It could be that, or it could be that you've actually completed the shop before and haven't reached the end of your rotation yet. I see that sometimes.
Thanks, good point. However I just checked and I should be ok with the rotation since I have never shopped this location before and it's been over 30 days at another location with the same client.
I have had this happen and when I contacted the scheduler she explained it to me. I'm not sure I'm remembering right, but I think it had something to do with requirements not to have shops too close together at the same location. When another shopper self-assigns for that location it grays out certain dates and then the scheduler has to go in and change the dates.

We are all here on earth to help others....What on earth the others are here for I don't know.

--W. H. Auden
This happens regularly to me with an MSC using Sassie. The calendar dates are grayed out. I can type the date into the box (when will you complete this shop - or some such), but without highlighting the date on the calendar, it's a no go. I then have to email the scheduler, which is a pain, as I should be able to self-assign. The scheduler advises that it happens to her also, and she has to "work around".
I was assigned the shop by the scheduler who answered my email. . The scheduler did not offer any explanation of what caused the problem.
Sorry, only registered users may post in this forum.

Click here to login