I am new to MS and have only done 13 jobs for Intelli-Shop so far and I am, of all awful things, learning to love them!
After proofreader4 telling me for the fifth time they needed more detail on a senior living shop, I thought I would NEVER-EVER do another Intelli-shop job again. But, here's what turned the curve for me: I was doing a High Net-Worth Bank job for another company and they told me - "Yes, we know you complete all these multiple choice questions, BUT, our client ONLY sees your narrative! So, please be as explicit as possible on the narrative as you can."
From that point on, I looked at Intelli-Shops jobs in a different way. Here, credit is due to another shopper that said to simply include a comment for every question in their form (I apologize if I cannot remember the name of the shopper) and be explicit in your description. Just be factual about your description.
I have gone from mostly 8/10 evaluations and my senior living crushing 6/10 to be surprised by 9/10 and 10/10 evaluations since I turned that curve.
I do wish Intelli-Shop had been more precise in their explanations. It might have saved countless hours of frustration for proofreaders and shoppers alike.