Yes, I did a shop for them on November 5th and it wasn't edited and approved until 30th. I emailed my scheduler at the two week point and was told they are backed up and running behind.
I believe they must be backlogged, because I usually get an email with my grade and comments, and I didn't this time. Also, the comments are usually benign and fairly pleasant such as, "Thank you for your report. Your narratives assisted greatly in understanding your shop experience and your responses provided on the report. Your shopper grade is '9' due to minor changes needed in grammar and spelling. Keep up the nice work!" This time the comment is "9/10 CAP/PUNCT: Some changes for capitalization and/or punctuation were made in the narrative comments. Please double check the comments before submitting future reports." So someone was probably overworked and cranky. LOL!
I used to see a life coach pretty regularly.... back when they were called bartenders.