Difficult Scheduler

If I cannot resolve a problem with a scheduler is there another person (such as a supervisor) that I can take my problem to.

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Depending on if the scheduler works for the MSC or a scheduling company, there are a few ways to approach this.

If it is a scheduling company, you could end up burning bridges with many companies if your perceived as being in the wrong.

If the scheduler is for a single company, and you are certain that they are in the wrong, you can almost always reach someone above the scheduler or get the information of this contact by calling the sales contact number of the MSC.

If it is a small operation, you will likely get the MSC owner. If it is a larger MSC, you will get a sales associate that is much higher up the organizational chart than the scheduler and can transfer you, or at the very least, give you the email of the scheduling manager. At this point you are being confrontational and expect to either have the scheduler reprimanded or dismissed or yourself removed from this company. Someone will get the short stick and if you don't have documentation to back up your allegation, expect to never work for this company again.

Unless there is much money on the line, I'd just let it go and not work for this scheduler ever again and they will quit when they can't fill enough jobs. This is how a bad scheduler is weeded out.
Depending on the issue, just letting it go is usually not the solution. It's all in how you handle the situation. I don't agree addressing a problem will automatically be seen as confrontational.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
I wouldn't even begin to offer advice with the amount of information provided... Oh wait yes I have advice - Please elaborate! How do you expect help if you can't explain a problem?
It's really impossible to give an answer without at least some detail.

There are reasons that a body stays in motion
At the moment only demons come to mind
There is not just one answer with over 200 mystery shopping companies. You may be dealing with a company where the scheduler is the editor AND the owner. Oh yeah, and snarky answers aren't going to help either.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
I have a good answer for you, Cmastrianno. Yes. No. Maybe. Always. Sometimes. Never. Yes but only between the hours of 1 PM and 3 PM on Mondays, Wednesdays and Fridays. Yes but only on the third Thursday of the month unless it is Leap Year and then it would be on the third Friday of the month. Did I cover all the possibilities to such a vague question?
- Hi doctor, I'm in pain.
- Can you elaborate on that? It could be a number of things.
- If I wanted to elaborate I would have done it.
In my husband's medical practice, we call those drug seekers.
On this board, "drama seekers"?

Some days you just have to create your own sunshine.
Me. I'm difficult. Always. About everything. Cmastrianno, I don't know. Depends. Glad you got a good answer. What was it? No need to elaborate, just the facts, ma'am. Please.


@meghan9262 wrote:

Wait. Who's difficult?

Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.
scanman1 came up with an awesome answer and I'm happy to say the scheduler and I resolved the problem after a conversation. I printed his answer for future references. Thanks Scanman1 smiling smiley
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