I am not a fan of their site, or the way the reports are laid out. It's clunky. The length of narratives varies as not all clients use the same report. The last one I did was a low-end property. The report was ridiculously long. Interesting, the report at the last high-end property I shopped was significantly shorter, and the only redundancy in it was EPMS validations. When there's a recorded phone call (not all shops require recorded calls), I like to complete the phone section of the report right away, before I go onsite, just to break up the monotony.