I received a reply from Debbie C asking if I also called. I replied that yes, I did.
I had put in both my report and the email I sent them that there are no reschedule dates available, it had to be done Sunday, June 19.
Then I received this gem from Karen D. "shopper advocate"
"You indicated in your report that you did call or check online and found out the location was closed on Saturday and Sunday. You also submitted an attachment clearly showing the location was not open on Sundays. When you found out they were closed on Sunday, the date of your scheduled shops, why didn’t you reschedule as the guidelines required?
Unfortunately, we cannot pay you any amount for this shop as you were supposed to rescheduled when you found out that location didn’t open on Sunday."
I wonder why she didn't read the email I sent, which was attached, and also the report, which said there are NO RESCHEDULE DATES AVAILABLE. What kind of "shopper advocate" is this? Sounds like a company advocate.