If the banker doesn't provide the folder, which is rare, I ask for something in writing so I can review it. I did have one banker insist that he explained everything, a new banker I believe, and I said I would like to show the program to my wife. That worked.
If the banker did not give me his/her card at the end of the presentation I tell him that if I have any questions I will call him. That usually jogs his memory and he hands me a card. On a couple of occasions the banker did not have a card (ran out, new banker, normally works at another branch). In that case the banker generally gives me another banker's card and writes his info on it. If not I ask him to write his name and direct number on the folder. There is space on the last page for this info (and the follow up appointment which, of course, is not needed).
I do not ask for rate sheets (not needed for Liquid). It is up to the banker to provide them.
I have done hundreds of these shops and never did not get a folder or in one case a multi-page Liquid print out. A few times I had to push for the folder but a simple request for something in writing usually works. I have not had a shop rejected because the banker did not have a card with his name, number and the address of the branch I visited as long as I provided the info as described above. And I have never had a shop rejected because the banker failed to provide rate sheets.
I do give an explanation if the requested procedure concerning the business card was not met.