Hello Joan R,
This is Cheryl Campbell from SEC. I am surprised to see your post here about the shop you did for us. The guidelines for this project are very clear and require 3 very specific pictures. Unfortunately the submitted report you are referencing only included 2 pictures and neither met the specifications listed in the guidelines. Our QA team sent several emails requesting additional pictures and even offered the opportunity for you to return to the location and take new pictures. However we never received a response or any additional pictures and therefore we were unable to accept the submitted report. To avoid assignments being rejected in the future, please be sure to reference the guidelines. If there are any questions after reviewing the guidelines, we are always available to answer any questions. We pride ourselves on being available to speak with our shoppers and are one of the few companies where shoppers actually have the opportunity to speak with our staff members.