Grocery store shop ..... not my fault
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Did you get her name ? It's likely they'll treat it as a regular cashier interaction.
You could have pretended like you forgot an item and walked away. Then gone to the cashier and bagger as required. I think it will be rejected as you did not follow the guidelines.
@pegleg2000 wrote:
I did a grocery store shop today for Trend Source. It said to go to a full service cashier, NOT SELF SERVE. I tried and an associate standing at self serve would not let me. She insisted that she would take care of me and started scanning my items. I explained that in my report and I hope they accept it as it was not my fault. I told her a few times that I wanted to go to full serve.
I had that happen, but I stayed in the full service line and just waved at the other cashier and said "Thank you, I am fine."
I've had that happen and it was accepted. I've also went to full service and the bagger walk away to another register before my interaction started. I explained that and it was accepted also. Good luck! Let us know how it turns out.
They will. I talked to them about it once just wondering when they called me for a shop. I have done those shops over. 10 years and it happened to me for the first time about a month ago. It was all fine.
Liz
Liz
I had that happen to me. I made note of it in the report that if I refused and went to a regular cashier, I was afraid it would give away that I was the shopper. Was approved with no issues.
Thanks for the input. I made note of it on the report with her name. Sounds like it may be approved. It definitely was not my fault. I like the idea of saying I forgot something. I will do that if it ever happens again.
Good luck, they are not always forgiving on mistakes yourss or stores....
They are going to accept. I have to change one answer making her my cashier.
I always say, "Thanks... but I am going to stay here." Then I look away...lol...
I'm confused about how she didn't allow you to go to another line. Did she handcuff you to her lane? Did she take items out of your cart to scan without waiting for you to respond? Here is a word which might help you in the future, "NO." Say it forcefully and often.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
I told her a few times i wanted to go to full serve. She grabbed my cart and wouldnt let go then started taking items out and scanning them so i couldn't leave. I was forceful and said i wanted to go to full serve. That doesn't work with everyone.
@SunnyDays2 i wasn't in a line. I was walking by her to get to a line and she grabbed my cart.
This has actually been suggested before. My policy is to never use the self serve check out line, shop or not. I tell them it takes jobs away from actual people and I'm standing on principle. I have yet to get an argument.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Telling the self-serve cashier "I'm fine, right here" is good. However, if the self-serve cashier is gung-ho and takes my cart, pulling it to his turf, I don't get into a tug of war. You've got to make executive decisions at times so not to be made as the shopper, even if it goes against guidelines. I report what happened. Video will prove me out, if need be. I have never had a grocery shop rejected, by any MSC, when this happened.
The time it happened to me the self-serve cashier came over and got me from the line I was in , took a hold of my cart and said he could take me at self-serve. I said I didn't like to use self-serve because it took jobs away from people and he replied that he would be doing all of the work, he literally took every item out of my cart, rang it up, and put it in a bag. The only thing I did was scan my card which I would've done it myself at a regular counter. It happened so fast it would've been really awkward to stay in the regular line. And it was fine.
Liz
Liz
I voluntarily do not shop one grocery location because refusing to go to the most obvious cashier made the front end suspect I was a mystery shopper. It sounds like Trendsource is reasonable when these circumstances occur.
Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
I always try to head this potential problem off at the pass by lurking in an aisle pretending to compare cake mixes or something until I see an open spot with a bagger. If the bagger moves I can't control that but it keeps the self scan issue at bay.
If there was a person in line behind you, you can offer for that person to take your place at the self check out. When you explained what happened, usually the MSC will okay it since the cashier took everything out and scanned your items like a full service check out.
My response would have been, I need to cash a check, so, I'll go to the Cashier, thanks anyway and just leave.
edited..I think they realize things can happen, she was doing her job, and let it go.
Edited 1 time(s). Last edit at 11/02/2016 01:49AM by Irene_L.A..
edited..I think they realize things can happen, she was doing her job, and let it go.
Live consciously....
Edited 1 time(s). Last edit at 11/02/2016 01:49AM by Irene_L.A..
The responses here have been very helpful. It is nice to see that the MSC and client are reasonable in their expectations. The instructions are designed to ensure an associate assists the customer, allowing us the shopper to comfortably check out like any other normal customer.
My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.
When you get in debt you become a slave. - Andrew Jackson
When you get in debt you become a slave. - Andrew Jackson
I don't do grocery shops, but if I understand the requirements based on reading this thread, it seems as if the cashier who wouldn't allow you to go to the full-service line was still acting as a full-service cashier if she scanned the items for you. That's not self serve! Glad the shop is going to be accepted; sounds like it should have been!
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I've learned to never trust spell-check or my phone's auto-fill feature.
@BirdyC they did count it as a full service cashier. I am doing another grocery store tonight and lesson has been learned - do not walk past the self serve.
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