I am entering my shop now and am unable to link the photo to the report. There is no button to link. There was a button to link my receipt which I was able to download and link. I emailed the help desk, but am stuck now. Report is showing up as incomplete even though I answered every question, but the photo won't link so I can't even submit report and get to the CPI part and finish. Any suggestions would be greatly appreciated. I checked their website and it says nothing about reporting problems which I have seen in the past.
For the receipt, the Link button is below the photo. For photos like gas station exteriors or food, the link button is ABOVE the photo./ There is a dropdown menu that asks which photo you want to link. You click the dropdown menu and select the question that matches the photo and that links it.
I just did that and it says loading and has been for the past few minutes. I guess I just have to let it wait??? Have not done a report that required a picture until today, may avoid them in the future if this is what I have to go through. Thanks for your quick response, at least I now know what to do. Do you know how long it typically takes to load. This seems excessive.
Thank you MsJudi and kenasch for your suggestions. I will try them the next time that I have to do a report. Yesterday was very painful. BTW the help desk still has not responded to my email, but maybe they see that the report was already submitted, so they won't bother.