Having Serious Issues with MaritzCX (UPDATE: Now Resolved with Total Satisfaction and Utmost Professionalism)

I've had a shop uploaded and rejected with holds and resent back to them 4 days in a row and I cannot reach anyone there. I've emailed them 4 time probably and called several times.

They keep sending back my reports and the problems they list are ALREADY fixed!

Also, does anyone know if they accept PDFs for their pictures? I'm not sure if that's the issue with one hold. I noticed that my JPG shows up, while my PDF doesn't display image-wise. But the PDF does upload.

Sorry for the rant, but just frustrated b/c I literally can't get a human to respond after 4 days.

Just venting. Nothing personal.

Thanks if anyone has any helpful feedback.

Edited 3 time(s). Last edit at 02/18/2017 01:32AM by shoptastic.

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Welcome to Maritz!

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
Can you explain specifically what the holds were for?

As for pdfs, I do not believe they are acceptable. Instead of sending a pdf of whatever (receipts, business card, folder, etc) take a digital photo of the item and ensure it is the correct format size before sending (640 X 480).

But really, for additional help, you need to elaborate further on the problem you are experiencing.
All the shops I've done for them explicitly require JPG.

Are they sending back the report, or is it just they haven't gotten to it yet? A shop with a hold will remain in hold status until an editor looks at it, which could take several days. You can still open the form during that time and make more changes, unlike most other MSCs. It does not mean the shop was sent back to you a second or third or fourth time. Unless the editor has changed the notes at the top of the form, it just means be patient.
The majority of Maritz CX employees are not allowed to have email so it usually does not make sense to try to email them. There are a few exceptions but that comes with time.
I got an email from them this morning saying that I voluntarily terminated my ICA and that serves as my notice that I no longer want to work with them....I did no such thing so wrote them back so we'll see what happens...

Interesting....

Silver certified (since 2009) and willing to do shops all around the greater Chicago, NW Indiana, and Southern Wisconsin areas (including airports!.
IMO, no loss. I completed a shop several months back for an indoor fan/light fixture scenario. After it was approved and awaiting payment, I got an email from someone saying I should have shopped for an outdoor fan. What ? My bonused shop rejected by an internal quality control human. I did not bother replying or arguing with them.; I had enough.
@petrohd wrote:

I got an email from them this morning saying that I voluntarily terminated my ICA and that serves as my notice that I no longer want to work with them....I did no such thing so wrote them back so we'll see what happens...

Interesting....

This happened to me once a few years ago, petro. I just responded to the email that there must be some mistake because I loved working for them and would never terminate my relationship with them. I got an immediate email that my account was reinstated. It never happened again and I am still working for them. Mistakes happen.
@petrohd wrote:

I got an email from them this morning saying that I voluntarily terminated my ICA and that serves as my notice that I no longer want to work with them....I did no such thing so wrote them back so we'll see what happens...

Interesting....


That happened to me with them about a month ago. Something must be glitching in their system.

Her Serene Majesty, Cettie - Goat Queen of Zoltar, Sublime Empress of Her Caprine Domain
Something is definitely glitchy with their system or their employees. I got a phone call today wanting to know the status of a shop that is not even due until February 18th. The status is that I have not performed it yet so how can I report on something that hasn't been done yet. Weird.
It helps if you envision this situation whenever you need to deal with Maritz: Picture a rundown brick building in some small town in rural Missouri. Martiz occupies the second floor, above Floyd's Five and Dime Store. Slant parking out front. Walk up the rickety wooden steps and there they are. Maritz. A few dozen scuffed old wooden desks, and at each, an older person sitting there with a black rotary-dial telephone and a rolodex. No computers. No email. Probably not even a fax machine, as that would be too new-fangled for Maritz. . A pitcher of sweet tea, some chipped mugs and a half-eaten red velvet cake on a table in the corner. And faded plastic flowers in dusty pink vases randomly placed among outdated copies of the church bulletin.

That's the scene I picture whenever I deal with Maritz anyway. smiling smiley

Edited 1 time(s). Last edit at 02/15/2017 04:37PM by BlueMoose.
@BlueMoose wrote:

It helps if you envision this situation whenever you need to deal with Maritz: Picture a rundown brick building in some small town in rural Missouri. Martiz occupies the second floor, above Floyd's Five and Dime Store. Slant parking out front. Walk up the rickety wooden steps and there they are. Maritz. A few dozen scuffed old wooden desks, and at each, an older person sitting there with a black rotary-dial telephone and a rolodex. No computers. No email. Probably not even a fax machine, as that would to too new-fangled for Maritz. . A pitcher of sweet tea, some chipped mugs and a half-eaten red velvet cake on a table in the corner. And faded plastic flowers in dusty pink vases randomly placed among outdated copies of the church bulletin.

That's the scene I picture whenever I deal with Maritz anyway. smiling smiley

You are hilarious!
@Sybil2 wrote:

The majority of Maritz CX employees are not allowed to have email so it usually does not make sense to try to email them. There are a few exceptions but that comes with time.

Really? Employees not allowed to have email for a business company?

Can't tell if you're joking or serious. sad smiley

If serious, why wouldn't they be allowed?

Edited 1 time(s). Last edit at 02/15/2017 07:29AM by shoptastic.
@mystery2me wrote:

All the shops I've done for them explicitly require JPG.

Are they sending back the report, or is it just they haven't gotten to it yet? A shop with a hold will remain in hold status until an editor looks at it, which could take several days. You can still open the form during that time and make more changes, unlike most other MSCs. It does not mean the shop was sent back to you a second or third or fourth time. Unless the editor has changed the notes at the top of the form, it just means be patient.

Would the editor tell me to change it to JPG?

I've had notes in the holds report detailing what needs to be fixed. But I've responded to that already and gotten the same "need clarification" notification five days in a row now.

I've also messaged/emailed the team responsible for my report 4x now with no response.

I don't know if they've seen my corrections yet or not. It's a bit frustrating, because I can't think of any other ms company off-hand where I've had this sort of a problem for this long. Well...maybe one other one where they took forever to respond. But at least with that company I didn't keep getting "error" type notficationsn daily.
@Jbrz123 wrote:

@BlueMoose wrote:

It helps if you envision this situation whenever you need to deal with Maritz: Picture a rundown brick building in some small town in rural Missouri. Martiz occupies the second floor, above Floyd's Five and Dime Store. Slant parking out front. Walk up the rickety wooden steps and there they are. Maritz. A few dozen scuffed old wooden desks, and at each, an older person sitting there with a black rotary-dial telephone and a rolodex. No computers. No email. Probably not even a fax machine, as that would to too new-fangled for Maritz. . A pitcher of sweet tea, some chipped mugs and a half-eaten red velvet cake on a table in the corner. And faded plastic flowers in dusty pink vases randomly placed among outdated copies of the church bulletin.

That's the scene I picture whenever I deal with Maritz anyway. smiling smiley

You are hilarious!

Geez.

I thought Maritz was a giant company. They have global offices too from the listings on their website.
too funny ! and probably accurate. I would add that they're probably all related, too.
@shoptastic wrote:

@Sybil2 wrote:

The majority of Maritz CX employees are not allowed to have email so it usually does not make sense to try to email them. There are a few exceptions but that comes with time.

Really? Employees not allowed to have email for a business company?

Can't tell if you're joking or serious. sad smiley

If serious, why wouldn't they be allowed?
I am being 100% serious. You can do a forum search on Maritx for the past year or so and you will find a bunch of threads regarding this MSC and their antiquated policies.
wow....I can totally picture this.

@BlueMoose wrote:

It helps if you envision this situation whenever you need to deal with Maritz: Picture a rundown brick building in some small town in rural Missouri. Martiz occupies the second floor, above Floyd's Five and Dime Store. Slant parking out front. Walk up the rickety wooden steps and there they are. Maritz. A few dozen scuffed old wooden desks, and at each, an older person sitting there with a black rotary-dial telephone and a rolodex. No computers. No email. Probably not even a fax machine, as that would be too new-fangled for Maritz. . A pitcher of sweet tea, some chipped mugs and a half-eaten red velvet cake on a table in the corner. And faded plastic flowers in dusty pink vases randomly placed among outdated copies of the church bulletin.

That's the scene I picture whenever I deal with Maritz anyway. smiling smiley

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
Except that they are in St. Louis, MO and Overland Park, KS, which is a suburb of Kansas City.
They are in no way rural.

Edited 1 time(s). Last edit at 02/16/2017 02:42AM by Karen IL.
@Karen IL wrote:

Except that they are in St. Louis, MO and Overland Park, KS, which is a suburb of Kansas City.
They are in no way rural.

No need to kill the joke.

Edited 1 time(s). Last edit at 02/16/2017 05:15AM by Jbrz123.
They are so antique I have antiques that are more modern.

Shopping Western NY, Northeast and Central PA, and parts of Ohio and West Virginia. Have car will travel anywhere if the monies right.
Don't try to upload more than one picture at a time. Market force likes to have their uploads in JPEG. I also have had a lot of problems with them.
Too funny! The sadly hysterical description brought tears to my eyes! Red velvet cake, church bulletin...OMG, still giggling.
@Jbrz123 wrote:

Anyone know how long it takes to get self assign privileges?
A fortnight. Or four score and twenty years Something like that
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