@ wrote:

If you’re going to fire a customer service rep, you need to make sure they can’t get back into your system and wreak havoc… like the former rep who managed to reply to dozens of emails from KFC and Pizza Hut, telling them the restaurants don’t care about complaints anymore, and to just “order from Domino’s next time.”

According to The Sun, the poison pen emails were sent by a recently fired employee of Market Force, a company that provides a range of customer experience tools and services for retail businesses.

This ex-worker allegedly broke into the company’s office and sent replies to about 50 UK customers who had written to KFC and Pizza Hut to complain or offer feedback.

“Unfortunately we’re not interested,” read one. “Unfortunately, we don’t care about our customer complaints anymore,” echoed another. “Please order from Domino’s next time,” was also a common reply.

A spokesperson for Market Force told The Sun that the behavior of the former customer care team member “isn’t acceptable.”

“While we love a laugh, we’re 100% serious when it comes to listening to, and protecting, our customers,” the spokesperson said, noting that the company is investigating and will contact each of the customers affected personally to apologize.

@ wrote:

Around 50 dissatisfied diners were sent bizarre replies from 'rogue' worker

A customer was told by KFC ‘we’re not interested’ in his complaint

It’s understood around 50 dissatisfied diners had been sent responses to complaints saying things like: “Please order from Dominos next time”.

A recently sacked employee at Market Force allegedly broke into the company’s office to send the emails to complaining customers. It’s understood police have been informed.

Customer Alun Jones, 41, from Kettering was told by KFC “we’re not interested” in his complaint and to go somewhere else if he wanted fast food in the future.

A disgruntled ex-employee hacked the computer system

Alun and his family were given the wrong order and overcharged when they visited the KFC in Kettering last Wednesday.

He said: “The service was so bad that all I wanted to do was go home. So I thought I would give them some feedback so they can improve their service.”

@Jay C wrote:

Yes, unprofessional and disgruntled ex-employees do that kind of stuff sometimes. On another thread, a shopper posted that a fired Ardent scheduler contacted Ardent shoppers and told them about how unhappy she was and commented on changes at the top level. The activities of the Ardent scheduler were unprofessional but probably not actionable, but it sounds as though the Market Force ex-employee may face charges.

@msimon-2000 wrote:

"As long as you have a pulse" wasn't that the comment? I guess that applies to employees as well as ICs...lol!

@ChrisCooper wrote:

@msimon-2000 wrote:

"As long as you have a pulse" wasn't that the comment? I guess that applies to employees as well as ICs...lol!

That's a reference to The People's Court episode when a shopper sued MF. But it wasn't MF who said it. The announcer on the show made that remark. When the case was over, the announcer asked the MF lawyer what sort of person can become a mystery shopper. The MF lawyer started giving a decent answer...something along the lines of "anyone who shops in retail stores, eats at restaurants, goes to..." and the show's announcer cut her off and said "So, anyone with a pulse can do it." Then he shunted her aside, not giving her a chance to respond.

Sorry, I always feel I have to clarify for MF's sake. It was the announcer who was a jerk.