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Maritz rude rude rude

August 22, 2017 02:04PM
I'm new to mystery shopping and performed an assignment for Martiz on July 24th. I believe the invoice was submitted correctly but I don't know how to confirm. Last week, I sent an email asking for confirmation but I didn't receive a reply. Can anyone help point me in the right direction?
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August 22, 2017 03:06PM
Yup. Call up and hit 7 for the admin team. You might get someone who will take a message or you might get someone who is able to help. Just ask them to check your account to see if your invoice went through and they'll take care of it.

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August 22, 2017 04:03PM
Purple roses, there is no confirmation you can access online to see that you did it right The assumption is that you did it right and you will receive payment . I usually keep a copy of my invoices. Keep track of your shops, be sure to invoice for each shop, and match the payment you receive to the shops you did to be sure you are paid for each shop. Their payments all show the shop numbers you are being paid for. There isn't a log of your completed shops, so you will need to keep your own records.
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August 22, 2017 04:22PM
@2stepps wrote:

@CANADAMOMMY wrote:

They need a map. Heck even a paper map. Any map. California is not next to New York on my map but it is on their map!

What they need is a mapping program that lists not only the address and the city but also the state. Oh, wait they have that already one is called Google maps or any other mapping program.
theyre not allowed to use email. u expexct them to use a digital mapping system.
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August 22, 2017 07:02PM
Silly rabbit, there is confirmation. Go to invoices, type in ID #, and attempt to submit your invoice. If it's already there you won't be able to resubmit. Maritz has changed a lot since CX, and I see it getting worse. I'm not talking about the employees who have been there forever, because they were always business-like and professional. I hear a voice tone between employees in the background.

Edited 3 time(s). Last edit at 08/22/2017 07:08PM by MShopper17.
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August 23, 2017 05:19PM
I had a guy call me the other day about shops that were near me but not directly in my area. I'm telling the guy that I don't work in a particular area and he's telling me it's only X miles away. Then he told me the shop required a vest that I'd have to purchase without a reimbursement. I told him the shop fee was too low for the required materials and I wasn't interested. Then he told me he could offer all three shops in "my area" and one shop would pay for the vest. I told him I wasn't interested then he copped an attitude.

This morning a woman called to ask if I was available to open up a bank account for $60. I asked if it was for abc bank and she said yes. I told her I saw those shops on the board and $60 was too low of a fee for me to open an account. She said, "you think $60 is too low when all you have to do is open an account." I told her yes, that's too low. Then I asked if she was offering a bonus she said no and that ppl did the shops all the time for the base fee....well then why are you calling me? Call someone else. Of course I didn't say that but really wanted to.
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August 23, 2017 09:03PM
$60 is not enough. i did one & done. i asked to be blocked from that project so no more phpone calls. i can still see them on job board if i go insane & change my mind.
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August 23, 2017 11:53PM
I spoke with one gentleman at Maritz (Peter?) who was very pleasant. When I told him I was out of the area on vacation, he wished me a nice vacation. He sounded younger than the women I've talked to there. One Maritz woman (older-sounding) berated me because I didn't send my invoice to get paid. I was confused about their system (still am, actually) and she made me feel like an idiot. I no longer shop for Maritz. Too much work for little pay, I don't have time for quizzes for every assignment, and I think it's foolish to have to submit an invoice to get paid. YMMV
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August 24, 2017 12:37AM
i still dont get y some of u complain about invoices. sounds like many have never run a biz before. i read that some of u sell things on ebay & online. don't u send invoice to customer so u get paid. mscs r our customers. we send invoices to get paid. simple concept.
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August 24, 2017 12:58AM
I would attempt to explain the logic of the argument to you but...........

There are reasons that a body stays in motion
At the moment only demons come to mind
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August 24, 2017 02:46AM
no explanation needed. u r just stirring up trouble all over forum today. when do u hit road again.
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August 24, 2017 04:07AM
I am actually on the road now. I'm in Atlanta the rest of the week. Interestingly enough a scheduler called me yesterday morning because he forgot to assign me some shops. He wanted to know if I was still in Atlanta this week because he was going to assign some Atlanta shops I had requested. I know this is amazing but none of them had Atlanta addresses..........

There are reasons that a body stays in motion
At the moment only demons come to mind
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August 24, 2017 10:55AM
Invoicing with Maritz is stupid because it’s unnecessary. The system can very easily automatically process an invoice the moment you hit submit on your report. I’m not doing anything that a computer can’t do in .005 seconds by itself.
Also. Either they’re the only ones that require an invoice or they are the only ones who’s system doesn’t do it automatically in the background. Either way, it’s ridiculous.

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August 24, 2017 10:57AM
Cirrus requires an invoice too.
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August 24, 2017 04:20PM
mf does
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August 24, 2017 04:48PM
technically yes but mf is different because it's built in to your shop submission.

@MSNinja wrote:

mf does


Edited 1 time(s). Last edit at 08/24/2017 04:49PM by eyelove2shop.
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August 24, 2017 04:54PM
Pretty sure it doesn’t matter if a couple other companies require them. The point is that it can be easily automated by Maritz.

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August 24, 2017 06:07PM
@eyelove2shop wrote:

technically yes but mf is different because it's built in to your shop submission.

@MSNinja wrote:

mf does

A lot of people who have not been shopping long may not remember that the MF invoice (CPI) was not always built in to the shop submission. At one time, not really all that long ago, the CPI had to be printed, signed and dated, and uploaded. It was a far bigger PITA than the Maritz invoice. Then for a couple of years, MF set up the submission of the CPI to work pretty much like the Martiz invoice works in that it was automatic but you had to click on a link to submit the invoice. Very recently, MF built the CPI submission in to the shop submission. There's really no reason that Maritz has not followed MF's lead and set up their invoice for automatic submission when the report is submitted. Maritz has made several programming changes in the last couple of years and I'm surprised they have not set the invoice up for automatic submission.
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August 26, 2017 01:25AM
how does Maritz pay?
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August 26, 2017 02:15AM
Hard check or direct deposit.

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August 26, 2017 02:20AM
I am sure Maritz makes a tidy sum off money left by shoppers on the table when they forget to invoice. The way the system is set up is to only benefit Maritz.
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August 26, 2017 02:23AM
I've had Maritz send me a check out of the blue months after I forgot to invoice some stuff. They don't seem to be trying to scam people.

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Seriously, nobody cares that you're offended.
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August 30, 2017 01:56PM
@MSNinja wrote:

i still dont get y some of u complain about invoices. sounds like many have never run a biz before. i read that some of u sell things on ebay & online. don't u send invoice to customer so u get paid. mscs r our customers. we send invoices to get paid. simple concept.

The reason I complain about Maritz's invoices is because I am registered with over 100 companies, and out of those 100 companies there are maybe 5 that require an invoice. MF is one, and their CPI pops up right after you submit the report. Same with the others' invoices. Maritz is the only msc that doesn't have their invoice pop up automatically. The completed report should serve as an invoice, IMO, but I keep forgetting that Maritz is still operating in the Dark Ages.
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August 30, 2017 01:59PM
@Hoju wrote:

I've had Maritz send me a check out of the blue months after I forgot to invoice some stuff. They don't seem to be trying to scam people.

I don't believe they are deliberately trying to scam shoppers, but I've never received a check out of the blue for any of the shops I forgot to invoice.
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August 30, 2017 03:20PM
I think they just like me better.

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August 31, 2017 03:06PM
It must be all about perspective. I would not find the invoice system onerous as described here. It is also not unusual for me to go through more complex invoicing. I have had more than one project requiring invoicing at the end of the month for all assignments, one automated through their website while others involved email spreadsheets including some I had to create because the company didn't even have a template. I also recall when MF required all POV and invoices to be faxed. Talk about a PITA.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
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August 31, 2017 03:23PM
@Hoju wrote:

I've had Maritz send me a check out of the blue months after I forgot to invoice some stuff. They don't seem to be trying to scam people.

Not true. You have to send an invoice for Cirrus and I believe I did none for Remington too.
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September 02, 2017 11:16AM
Naw Suh, You have no accent Mr Griffin

Edited 1 time(s). Last edit at 09/02/2017 11:18AM by loydrock.
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September 02, 2017 01:43PM
I tried doing a shop with them recently which required passing a test first. There was one question where the answer was NOT in the guidelines. I read the guidelines three times and the answer was not there. When I called them for help the rep spoke to me like I was an idiot. I read him the question and possible answers and then read him what it said in the guidelines (which were two different things). I asked if I should use my mind reading powers to determine the answer.
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September 02, 2017 04:38PM
I love when companies call (obviously from out of state) and they ask about a shop 4 hours away. Um, let me Google Map that for you...
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