A Closer Look Question

I got an email last night saying that a particular shop was bonused and to email or respond to the text with dates. I read through the event and at the bottom it said, "Click here to view this event." So I did and then clicked "Request Event." Mind you, I've NEVER signed up for shops through schedulers, only online. I was accepted for the shop but there was no bonus there.

So I texted and asked about the bonus and the person said that people I didn't respond to the email or text her to sign up that she couldn't do the bonus. She said she would have to talk to a supervisor.

So it seems to me strange that there would be a post online that was different than emails being sent out. Let's say I REALLY wanted to do the shop, and I texted her, but someone else got it online, wouldn't they be more likely to assign it to the person without the bonus? Then I miss out on the shop because I signed up by text and another person got it. It seems like a really poor system bound to cause confusion and pissed offness. Thoughts?

Edited 1 time(s). Last edit at 08/26/2017 03:30PM by rothers27.

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Here's my thoughts.

When a scheduler wants to make a special deal, the email says "email or respond to the text with dates." Then the scheduler responds and you get the special deal. If you view the event online and it doesn't say bonus and you click to request it, you are requesting exactly what you see online, bonus or no bonus. It is the same when schedulers telephone you. They may offer exactly what is available on the website or more or less.

If you reply to a text at exactly the same time as someone else clicks "Request Event," then the other person would be requesting it at the lower fee. This is business, and business is business. The object of the scheduler is to schedule as many assignments at the base amount as possible and to pay as few bonuses as possible. If I were the scheduler, I would pick the shopper who was willing to perform the shop at the base rate. I would then send a text to the shopper who responded to my text and say "Thanks, but I already assigned the shop." ALSO, keep in mind that you are not the only shopper who got the text offering a bonus. Just because you respond to a text does not mean the shop is yours at the bonus. What if 3 shoppers responded to the scheduler's text that offered a bonus? Obviously, two of them would not get the shop.

I am disappointed when I miss an opportunity at a shop I wanted, but I'm not pissed off. Sometimes I miss the opportunity because I want more money than the scheduler is willing to pay. Sometimes it's because someone else beat me to the opportunity. It's part of doing business.


edited to fix my spelling. Late night last night.

Edited 1 time(s). Last edit at 08/26/2017 04:38PM by roflwofl.
rolf,
My experience is exactly what you have described. The bonus offer by email is really a targeted attempt to get someone that the scheduler thinks will be certain to get the job done and in on time. The listing on the job board will not have a bonus. 'nuf said.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.


Edited 1 time(s). Last edit at 08/26/2017 06:55PM by walesmaven.
What roftlwofl says is true. The emails at ACL are sent out by individual schedulers so when you reply to an email or text, you are dealing directly with a scheduler. What we offer is not always listed on the site because our job is to get as many shops filled, for our clients, without going above the base rate as possible. We are not allowed to save shops for people and lowest rate often wins.

Kelly Viets
A Closer Look
Kelly.viets@a-closer-look.com
Calls: 1-888-446-5665 ext. 245
Texts: 615.499.6441
Shopper Support: 1-888-446-5665 or info@a-closer-look.com
Enjoy shopping with ACL? Refer your friends and enter our monthly drawing.
Maritz schedulers will often give you a heads up where to apply from in order to get the bonus.
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