If any hotel staff member admits you to your room (when you claim to be locked out) without requiring ID, someone is going to be retrained, but only after an epic chewing out, IMHO. I have had this happen many times and always cringe when I have to report it. And, it means that I will be rating the site a 1 (on a scale of 1-10) in terms of likelihood that I would return or recommend it. And, yes, it HAS happened at a busy, upscale NYC hotel.
Thank you, I will definitely book through the hotel website. Do you know if what room type we choose matters? I guess the reimbursement maximums are meant to let us know?
If you read the entire article you will notice a name familiar to mystery shoppers. Yes, it is the same family though no longer part of the same business from what I can tell.
To what are you referring?
thx Wales,@walesmaven wrote:
These are, by hotel shop standards, quite easy and straightforward. And, the MSC staff are great!
Irene, please stay safe as you area goes into a super high temperature weekend!