Intellishop - tire visits Texas and website issues

I have been assigned 2 shops and confirmed both the day I was assigned. I have guidelines downloaded and letter of authorization printed. So, I go to look at the survey and it won't open until I confirm the shop. I did it also then and as I mentioned prior. So I sent an email to the scheduler and snapshotted it and also phoned their schedule hotline and left a voice mail for that scheduler at 12:34 pm Central time. It is 1:50 pm and I have received no call not email as to what to do. I said I will not do the shop if I can't open the survey. These were self assign shops. So what is wrong here. I have to drive 30 miles or more and of course will not unless I can access the survey to review and input.

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Did you log out and go back on? I have had this happen before and it was fine once I log out and sign back in.

Numerous times. Finally got it to work at 2:45 pm today.

Glad you got it working! I know that it can be very frustrating when you are trying to get a shop done and the website is having errors!

The only problem is the one business closes early. There is a party in the parking lot probably due to the flood. She thought they closed at ,4:30 or earlier. It would take me 30-40 minutes to drive there which would be too late. I asked to reschedule both to Saturday as I have checked their hours for Sat.

I have gotten no reply from the scheduler via email nor from calling their scheduler hotline and leaving a message.

Well it is Friday and I still have no response from the scheduler to reschedule the shop to Saturday. Big disappointment in this company. Have no idea why they have a hotline number when they do not return calls. This was a self assign shop in Texas. Most people are concerned at this time about people in Texas near Houston but I guess not Intellishop. Maybe they are located in Florida where Irma is to hit?

@Itsybitsy1 wrote:

Well it is Friday and I still have no response from the scheduler to reschedule the shop to Saturday. Big disappointment in this company. Have no idea why they have a hotline number when they do not return calls. This was a self assign shop in Texas. Most people are concerned at this time about people in Texas near Houston but I guess not Intellishop. Maybe they are located in Florida where Irma is to hit?

Based on their fax number area code, I think they're located in Ohio. So I don't know what to tell you about this.

What's done is done. An egg cracked cannot be cured.
There are 3 kinds of lies. Lies, Damn lies, and statistics.

I've had trouble a few times with other MSC's - trying to open guidelines/links/etc. In one instance I found if I click control and then left click the link it works. In another instance I found if I right click the link and choose "Open in another window" it works.

Its driven me batty and I think its something to do with a Chrome update.

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Intellishop - tire visits Texas and website issues

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