I no longer appear to have self assign privileges and sent a message to support with a question as to why I cannot self assign. Below is my email asking about why, their response and my response. This is the first time in 6 years (and over 500 inspections) that my "quality" is lacking. Anyone else having the self assign problem?
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Question Date: 12/28/2017 11:40:17 AM
Question: Can you PLEASE tell me what I have to do to self assign these projects? I used to be able to self assign and this is a problem due to the 4 hr/before 7 pm need to make the first call.
Responded On: 12/28/2017 12:17:05 PM
TrendSupport Response: Hi Patsy,
It appears that although you have completed many OSIs for us, the quality was not what it needed to be which effected your rating. If you complete more of these, and make sure to follow all requirements and answer the follow up questions thoroughly and quickly, it should increase your rating and self assign should turn on for you.
My response:
Your answer sure doesn't make any sense to me. I always respond quickly when asked for follow-up questions or clarification. And since you do not provide any "quality" (rating) or tell me what or why my quality appears to be lacking; how can I improve?
I have done over 500 inspections and to date I have never, ever been told the quality of my reports was lacking in any way, shape or manner!!!