Since I can't find an email address to email a supervisor directly, I have to post here in the hopes that someone from Intelli may come across my posting? I am beyond FRUSTRATED with one of your editors (I have to assume it is the same one?)
A little background: I have been mystery shopping since 1999 (no kidding!) I've done super extensive multiple day casino gigs I get rated regularly a 10 on. I used to work internally for a company, I know this industry inside and out. That being said, I also understand the cattle call and the struggles the schedulers and proofreaders face with some on us on a daily..... HOWEVER, some proofreader(s) appear to be leading with their ego's versus common sense.
Example: Last year I wrote an extensive observation about my experience with one of your proofreaders I had the pleasure of working with on a particular theme park. This person literally asked the most insane questions (I forgot all the details now) but they were either irrelevant and/or not on the form. The report was long to begin with for a small fee. Fine. I accepted the shop, mainly to help you guys out. I spent hours typing an excellent, detailed report. I assure you all the details where there. This editor sent email after email with irrelevant questions. She was either new or had no idea about the requirements for this particular shop. It was the single most frustrating experience I had ever dealt with. So frustrating in fact, that I emailed my scheduler with the details, making him aware of the colossal waste of time this person was putting me through, and asked him to please forward our correspondence to whomever this persons supervisor was. Never heard back. I also told the scheduler to NEVER ask me again to do this particular shop after this miserable experience with the proofreader. Since, I've been asked several times to go back to shop this location, but have turned it down. A little insight as to why this shop may be so hard to schedule...??
Another example: I just turned in two reports. Basically the same exact report, two different locations. It was a fairly simple report. On one I forgot to add the weight and race of one of the employee because it is usually a no-no for most companies, so I was typing on auto-pilot and just didn't do it. My bad. I corrected the report within 15 minutes of being notified by the proofreader and done. I received an 8. An 8 because of one minor mistake. No other mistakes, including grammar and/or spelling. Pretty harsh. On the second report there were no questions and I received a 10 (different proofreader!).
This is not the first time this has happened. I actually had a proofreader state I had a typo, not even a spelling mistake, just one typo, and was rated an 8. Pretty sure that was the same proofreader. It was so insanely petty that I shared it with friends & family for a good laugh.
I know you guys pride yourself on high standards but come on! That's petty at its best. Again, I have seen some of the reports being turned in by some of the field staff (for another company) and they are sad. Don't frustrate a good shopper(s) by allowing your proofreaders to stroke their own ego's by being overly petty. It takes the fun right out of this and doesn't help in getting your harder to schedule shops done. I personally have cut back on accepting assignments form your company simply because I take pride in my work. Its frustrating to do my best and get marked down to an 8 for really, nothing. I think a 9 would have been sufficient for one typo....No?
I took the time to make you aware because I enjoy shopping for your company and want to help out, but as of right now it's more frustrating than pleasurable. Maybe finding a balance between enforcing your high rating standards by giving constructive criticism to actually HELP IMPROVE the individuals report writing, would potentially help benefit both sides, and make this shopping experience more pleasurable? Just a thought.
A little background: I have been mystery shopping since 1999 (no kidding!) I've done super extensive multiple day casino gigs I get rated regularly a 10 on. I used to work internally for a company, I know this industry inside and out. That being said, I also understand the cattle call and the struggles the schedulers and proofreaders face with some on us on a daily..... HOWEVER, some proofreader(s) appear to be leading with their ego's versus common sense.
Example: Last year I wrote an extensive observation about my experience with one of your proofreaders I had the pleasure of working with on a particular theme park. This person literally asked the most insane questions (I forgot all the details now) but they were either irrelevant and/or not on the form. The report was long to begin with for a small fee. Fine. I accepted the shop, mainly to help you guys out. I spent hours typing an excellent, detailed report. I assure you all the details where there. This editor sent email after email with irrelevant questions. She was either new or had no idea about the requirements for this particular shop. It was the single most frustrating experience I had ever dealt with. So frustrating in fact, that I emailed my scheduler with the details, making him aware of the colossal waste of time this person was putting me through, and asked him to please forward our correspondence to whomever this persons supervisor was. Never heard back. I also told the scheduler to NEVER ask me again to do this particular shop after this miserable experience with the proofreader. Since, I've been asked several times to go back to shop this location, but have turned it down. A little insight as to why this shop may be so hard to schedule...??
Another example: I just turned in two reports. Basically the same exact report, two different locations. It was a fairly simple report. On one I forgot to add the weight and race of one of the employee because it is usually a no-no for most companies, so I was typing on auto-pilot and just didn't do it. My bad. I corrected the report within 15 minutes of being notified by the proofreader and done. I received an 8. An 8 because of one minor mistake. No other mistakes, including grammar and/or spelling. Pretty harsh. On the second report there were no questions and I received a 10 (different proofreader!).
This is not the first time this has happened. I actually had a proofreader state I had a typo, not even a spelling mistake, just one typo, and was rated an 8. Pretty sure that was the same proofreader. It was so insanely petty that I shared it with friends & family for a good laugh.
I know you guys pride yourself on high standards but come on! That's petty at its best. Again, I have seen some of the reports being turned in by some of the field staff (for another company) and they are sad. Don't frustrate a good shopper(s) by allowing your proofreaders to stroke their own ego's by being overly petty. It takes the fun right out of this and doesn't help in getting your harder to schedule shops done. I personally have cut back on accepting assignments form your company simply because I take pride in my work. Its frustrating to do my best and get marked down to an 8 for really, nothing. I think a 9 would have been sufficient for one typo....No?
I took the time to make you aware because I enjoy shopping for your company and want to help out, but as of right now it's more frustrating than pleasurable. Maybe finding a balance between enforcing your high rating standards by giving constructive criticism to actually HELP IMPROVE the individuals report writing, would potentially help benefit both sides, and make this shopping experience more pleasurable? Just a thought.